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Fort Wayne Toyota

Fort Wayne, IN

Overview
Employees
Reviews
Vehicles
4.3
1,154 Reviews
When you work with Fort Wayne Toyota’s team of experts you aren’t just working with just one dealership, you’re working with a team of dealerships with over 40 years of experience! If you're looking for a new Toyota? We can help you find it. If you're looking for something else we will find a vehicle with the exact options you want and need. As a Toyota dealer servicing the Fort Wayne area, we offer superior customer service along with a variety of great amenities that set us apart from other area dealerships:
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5900 Illinois Rd.

Fort Wayne, IN

46804

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Showing 1,154 reviews

January 17, 2023

All went very well - timely, thorough, listened to my requests, work done well and price was reasonable. More

by ACHOKA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Kudrawiec
4.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Edwards
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jen, Jason Bennett
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Jan 17, 2023 -

Fort Wayne Toyota responded

Thanks for sharing your thoughts about your experience with Fort Wayne Toyota. We appreciate your business and hope to see you again soon!

January 17, 2023

This dealership honors loyal customers. They recognize the customers ability to take business elsewhere and with to prevent this from happening. More

by LJSPRINKLE1
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bradshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irfan Hussain
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Jan 17, 2023 -

Fort Wayne Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 16, 2023

No appointment and they still got me in and out in just a couple hours More

by JOSEPHHAYDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Kudrawiec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2023 -

Fort Wayne Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Joseph, and we look forward to working with you again.

January 14, 2023

Communication could be a lot better. Very hard to get a hold of people and get a response. More

by EXCALIBUR219
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lemont Mills, Shaun Kelly
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Jan 16, 2023 -

Fort Wayne Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 14, 2023

Great surprise with the friendly service and attention. Satisfied with the deal and left with my perfect car, color and model. More

by eakrightcarol
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Bradford, Curtis Henderson
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Jan 16, 2023 -

Fort Wayne Toyota responded

Thanks for sharing your experience with Fort Wayne Toyota. Curtis and our team appreciate your business and hope to see you again soon!

January 14, 2023

Overall a decent experience. I would caution potential customers of my two negative issues… 1). I asked if there was a second set of keys and was told “yes, they are in a box w More

by EWMISNER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Smart, Jason Bennett
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Jan 16, 2023 -

Fort Wayne Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Jan 16, 2023 -

EWMISNER responded

How should I message you? Will my contact info be public if I respond here?

January 13, 2023

Service was prompt. I am disappointed in the fact that the car was not swept as in the past and the "wash" left it as bad if not worse than when I brought it in. Grim More

by mvickrey65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Kudrawiec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2023 -

Fort Wayne Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Damien met your expectations. Thank you again for choosing Fort Wayne Toyota, we look forward to having you as one of our valued customers for many more years to come!

January 12, 2023

Even after stating and having in writing that the tire pressure was to remain unchanged, 3 out of 4 were different. All 4 were identical when I arrived. Also, for the first time I was charged 3.5 percen More

by PUCOLONEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Damien Kudrawiec
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2023 -

Fort Wayne Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

January 11, 2023

nice. profesional.,kind. Also Omar it was nice been bilingual made the transaccion smooth. thank you chris and Omar. More

by MLKOLI60.MK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Rinker
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Jan 12, 2023 -

Fort Wayne Toyota responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Fort Wayne Toyota are glad to have you as a customer.

January 10, 2023

Always a treat to bring our vehicles into this service department for sincere, quality and timely service. More

by preetijain73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Kudrawiec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Bennett
Report | Print
Jan 11, 2023 -

Fort Wayne Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fort Wayne Toyota.

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