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Fort Wayne Toyota

Fort Wayne, IN

4.3
1,158 Reviews
When you work with Fort Wayne Toyota’s team of experts you aren’t just working with just one dealership, you’re working with a team of dealerships with over 40 years of experience! If you're looking for a new Toyota? We can help you find it. If you're looking for something else we will find a vehicle with the exact options you want and need. As a Toyota dealer servicing the Fort Wayne area, we offer superior customer service along with a variety of great amenities that set us apart from other area dealerships:
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5900 Illinois Rd.

Fort Wayne, IN

46804

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Showing 1,158 reviews

January 13, 2023

Service was prompt. I am disappointed in the fact that the car was not swept as in the past and the "wash" left it as bad if not worse than when I brought it in. Grim More

by mvickrey65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Kudrawiec
Jan 16, 2023 -

Fort Wayne Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Damien met your expectations. Thank you again for choosing Fort Wayne Toyota, we look forward to having you as one of our valued customers for many more years to come!

January 12, 2023

Even after stating and having in writing that the tire pressure was to remain unchanged, 3 out of 4 were different. All 4 were identical when I arrived. Also, for the first time I was charged 3.5 percen More

by PUCOLONEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Damien Kudrawiec
Jan 15, 2023 -

Fort Wayne Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

January 11, 2023

nice. profesional.,kind. Also Omar it was nice been bilingual made the transaccion smooth. thank you chris and Omar. More

by MLKOLI60.MK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Rinker
Jan 12, 2023 -

Fort Wayne Toyota responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Fort Wayne Toyota are glad to have you as a customer.

January 10, 2023

Always a treat to bring our vehicles into this service department for sincere, quality and timely service. More

by preetijain73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Bennett, Damien Kudrawiec
Jan 11, 2023 -

Fort Wayne Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fort Wayne Toyota.

January 10, 2023

Our salesman was top notch. It was a pleasure to do business with Bob rohrmann again More

by DONALDSEMMERT
Recommend Dealer
Yes
Employees Worked With
Andrew Bradshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curtis Henderson
Jan 11, 2023 -

Fort Wayne Toyota responded

Donald, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 09, 2023

Very prompt… good communication … been coming there for 15 years… I appreciate the relationships we have More

by ckaharris1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil
Jan 11, 2023 -

Fort Wayne Toyota responded

Thank you for taking the time to share your thoughts on working with Neil and our team. We're glad to hear we delivered such a great experience!

January 09, 2023

I was met when I pulled up and a courteous service provider told me what needed to be done and with a discount would keep it under $600. He said it would take 2 to 21/2 hours.. the car was ready when More

by LTS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Bennett, Damien Kudrawiec
Jan 11, 2023 -

Fort Wayne Toyota responded

Thanks for sharing about your experience with Fort Wayne Toyota. We appreciate your business and hope to see you again soon!

January 09, 2023

Been going to there business for ten years. They always take good care of my Toyota Matrix. Great service team. More

by GOTTARUN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Bennett
Jan 11, 2023 -

Fort Wayne Toyota responded

Thank you so much for your excellent service review! We are so glad that Jason had the opportunity to work with you, and we are thrilled that you found your experience with us here at Fort Wayne Toyota to be a positive one. Please don't hesitate to reach out if you need anything else.

January 06, 2023

Service said 2 hours came back in less than that ready to go. Great job More

by wirishw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bradshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Bradford, Damien Kudrawiec
Jan 07, 2023 -

Fort Wayne Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fort Wayne Toyota.

January 06, 2023

The service dept is great and one of the reasons I bought my 3rd Toyota. However, I didn’t get the inside vacuumed nor was I offered or given a car wash. After a 2000 mile trip, both were desperately needed More

by KBSHELDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil
Jan 07, 2023 -

Fort Wayne Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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