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Fort Wayne Toyota

Fort Wayne, IN

Overview
Employees
Reviews
Vehicles
4.3
1,158 Reviews
When you work with Fort Wayne Toyota’s team of experts you aren’t just working with just one dealership, you’re working with a team of dealerships with over 40 years of experience! If you're looking for a new Toyota? We can help you find it. If you're looking for something else we will find a vehicle with the exact options you want and need. As a Toyota dealer servicing the Fort Wayne area, we offer superior customer service along with a variety of great amenities that set us apart from other area dealerships:
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5900 Illinois Rd.

Fort Wayne, IN

46804

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Showing 1,158 reviews

December 28, 2022

I had an appointment because I had a baby with pneumonia at home. A tire rotation took two hours and I had to leave without having my car washed because the car sat outside with no one touching it for 30 mi More

by john.romey0
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
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Dec 31, 2022 -

Fort Wayne Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Dec 31, 2022 -

john.romey0 responded

What is there to clear up? Can you give me two hours of my life back with my two babies?

December 26, 2022

Very professional work and commitment and were able to finish it in a timely manner. More

by RAO_ANILKUMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Bennett, Damien Kudrawiec
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Dec 26, 2022 -

Fort Wayne Toyota responded

Thank you for sharing your thoughts about your experience with Fort Wayne Toyota. We appreciate your business and hope to see you again soon!

December 24, 2022

I was not very pleased with the fiance guy. I Feel like i was scammed. More

by PRINCESSDI4368
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Omar Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Bradford
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Dec 29, 2022 -

Fort Wayne Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

December 22, 2022

Traveled all the way from ohio to work with Curtis, he made this purchase possible, great guy! More

by Ngiaimo26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Curtis Henderson
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Dec 22, 2022 -

Fort Wayne Toyota responded

Thank you for choosing Fort Wayne Toyota. Your feedback and rating mean a lot to us. We're glad Curtis was able to help, and we hope to see you again!

December 19, 2022

Easy enough to work with. Staff informative and professional. Good turn around time if services More

by RWFASTRAX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whoever took the pay was a pleasure to deal with. , Jason Bennett, Damien Kudrawiec
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Dec 19, 2022 -

Fort Wayne Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Fort Wayne Toyota to be a positive one. Please don't hesitate to reach out if you need anything else.

December 18, 2022

Buyer Beware. ! I was Sold a Lemon.. Stay far away from this Dealership. Salesman will lie to get a sale. More

by YOLANDA_J76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Carlos
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Dec 21, 2022 -

Fort Wayne Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Yolanda, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

December 17, 2022

Top rated, clean, friendly, professional and efficient. We have purchased three vehicles from them and are pleased with the service. More

by SANDY.FIECHTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Bennett
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Dec 18, 2022 -

Fort Wayne Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you, Sandy, for choosing Fort Wayne Toyota.

December 17, 2022

Service guys are great but up sales and tittling department not so good going on 6 months still no title work to get plates and won't give a paper plate for the vehicle More

by BROCKHAUS34ADAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bradshaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Bradford, Damien Kudrawiec
Print
Dec 17, 2022 -

Fort Wayne Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you.

Dec 18, 2022 -

BROCKHAUS34ADAM responded

Well u guys have my contact info here let me give to u directly 2605821755 bet nothing happens like past 5 months

December 16, 2022

Car didn't get washed when serviced like they usually do. Other than that no complaints. More

by MARJABILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Bennett
Print
Dec 17, 2022 -

Fort Wayne Toyota responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

December 16, 2022

Always great service and a joy to take our vehicles for servicing. The staff is always very welcoming, Prompt and cordial. More

by preetijain73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristoffer Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Bennett, Damien Kudrawiec
Print
Dec 17, 2022 -

Fort Wayne Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fort Wayne Toyota, we look forward to having you as one of our valued customers for many more years to come!

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