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Fort Wayne Toyota

Fort Wayne, IN

Overview
Employees
Reviews
Vehicles
4.0
1,141 Reviews
When you work with Fort Wayne Toyota’s team of experts you aren’t just working with just one dealership, you’re working with a team of dealerships with over 40 years of experience! If you're looking for a new Toyota? We can help you find it. If you're looking for something else we will find a vehicle with the exact options you want and need. As a Toyota dealer servicing the Fort Wayne area, we offer superior customer service along with a variety of great amenities that set us apart from other area dealerships:
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5900 Illinois Rd.

Fort Wayne, IN

46804

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Showing 1,141 reviews

February 19, 2023

Friendly and customer oriented. Found what I could afford before showing me cars that may be out of my price range More

by CANDICEHALL77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dalton Carr
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Feb 19, 2023 -

Fort Wayne Toyota responded

Thank you for choosing Fort Wayne Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, Candice, and we hope to see you again!

February 19, 2023

Excellent service definitely will come back to this dealership for another car will recommend this dealership. More

by LEWIS198035
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Bennett
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Feb 19, 2023 -

Fort Wayne Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 19, 2023

Awesome job, was fast and great communication, will return for sure!! Fort Wayne Toyota Rocks!!! More

by MTCARDELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Bennett
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Feb 19, 2023 -

Fort Wayne Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fort Wayne Toyota!

February 19, 2023

Michael Smith was great. Total experience with car buying was frustrating. Pricing wasn't honest. More

by RJALLMAN
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bradshaw
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2023 -

Fort Wayne Toyota responded

Thanks for sharing your thoughts about your experience with Fort Wayne Toyota. We appreciate your business and hope to see you again soon!

February 18, 2023

I worked with Raul Torres, who is normally Lexus sales. He was very professional and good to work with. I would recommend him to anyone looking to purchase a vehicle. More

by DEBORAHJONES1956
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Omar Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2023 -

Fort Wayne Toyota responded

Here at Fort Wayne Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, Deborah, and it was a pleasure having you at the dealership. We appreciate your review!

February 16, 2023

Communication was not very good. Our salesperson said the truck would be detailed as well when it was serviced, but it was not. 70 miles were put on the truck from the time it was dr More

by MDHUNTER81107
Purchase Time
Recommend Dealer
No
Employees Worked With
Chris - Service Manager
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Feb 20, 2023 -

Fort Wayne Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

February 14, 2023

I was very pleased with the recent service of my 2020 Rav4! Jennifer Norris was a pleasure to work with, and I so appreciated the car getting a bath in addition to the great service! It's, also, a nice More

by ANA082369
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Norris
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Feb 14, 2023 -

Fort Wayne Toyota responded

Thank you for choosing Fort Wayne Toyota. Your feedback and rating mean a lot to us. We're glad Jennifer was able to help, and we hope to see you again!

February 13, 2023

No feedback about the car, I had to call to get an update of the car. Rude and impatient staff, always a trouble to find the service on file and unable to provide any paperwork or proof of service. Terrible More

by ALOMOLINAG
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Recurrent problem over the last 3 services
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Feb 17, 2023 -

Fort Wayne Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

February 11, 2023

I had a great experience getting my new car from Fort Wayne Toyota. Michael Smith was awesome to work with. Make sure to check out his photo album of happy customers. Omar in finance made the transaction More

by Kev
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2023 -

Fort Wayne Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

February 10, 2023

Car wash was out, had to ask for car to be cleaned inside. Coffee was good. More

by NUMBERONECOPPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember her name, but she went above n beyond
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Feb 12, 2023 -

Fort Wayne Toyota responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

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