Fort Wayne Toyota

Purchased a 2012 Mustang V6 Premium on 9/5/22. Sold them my ‘21 Tacoma. The car was sold to me as an “accident free” vehicle and they wouldn’t work with me on the price because of this so called a Sold them my ‘21 Tacoma. The car was sold to me as an “accident free” vehicle and they wouldn’t work with me on the price because of this so called accident free status. My local shop looked at it on Friday 9/9/22 and said that it has clearly been in a front end collision! After speaking with Andrew about the situation, I took today off work so the dealership could look at it. After waiting there for 5hrs they tell me nothing is wrong with the car. So I walked the shop manager and another guy out and showed them everything. They told me to wait there. Next thing I know my salesman walks up and ask how’s things going. They pawned me off back to the salesman and left me hanging. So basically I paid a higher price for a car that has been falsely represented. I never once asked to return the vehicle. Honesty and transparency is of the upmost importance to me and they showed neither! They wouldn’t even admit that anything is even wrong with the car even after I showed them. The radiator core support is bent, hood doesn’t latch securely, passenger side wheel liner is half missing, metal is starting to separate and rust under the hood near the radiator where the collision happened. Hood and bumper are a different paint and poorly painted. Deeply disappointed and would never recommend this dealership. I’m looking into taking further action! More

It was a very good experience, the staff was friendly and helpful. I would recommend. helpful. I would recommend. More

Everyone involved made getting into a new vehicle a really cool experience. Rigo and Michael were great! really cool experience. Rigo and Michael were great! More

Very fast, easy to use. Would return again. Will most likely buy another Toyota vehicle. Would return again. Will most likely buy another Toyota vehicle. More

Very respectful was a good experience and everyone there was very nice to me and very helpful you have a great team God bless y’all was very nice to me and very helpful you have a great team God bless y’all More

Service good but slow. Waiting room has a lot to be desired. Construction making service inconvenient. Waiting room has a lot to be desired. Construction making service inconvenient. More

Service was efficient, professional and prompt. Staff was courteous. Damien did a good job. Thank you. Staff was courteous. Damien did a good job. Thank you. More

I have been shuffled around since the second I stepped foot in the property. From the sales guys, the financing guy, to the service department, everything is a xxxxshow. 0 of 10, would not recommend foot in the property. From the sales guys, the financing guy, to the service department, everything is a xxxxshow. 0 of 10, would not recommend More

I keep having a notice about the Tire Pressure Monitoring System since my previous service. They act like ityno big deal. “Swing by the next time it shows up! I live over an hour away!! I know they are imp System since my previous service. They act like ityno big deal. “Swing by the next time it shows up! I live over an hour away!! I know they are improving their car wash facilities, but at $500 service they should have given me a coupon for a nearby car wash! More

After some stressful communication with original salesperson on a used car purchase with a transmission issue, the service department and company as a whole offset that with the service provided. On salesperson on a used car purchase with a transmission issue, the service department and company as a whole offset that with the service provided. Once the service dept was involved, communication and customer service stood out as they resolved the issues to a point where I would return for future business. More