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Fort Wayne Toyota

Fort Wayne, IN

4.0
1,124 Reviews

5900 Illinois Rd.

Fort Wayne, IN

46804

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1,124 Reviews of Fort Wayne Toyota

June 04, 2022

My wife, daughter and I came to the dealership shortly before they closed with the intent to just look. But the honesty and openness of the gentleman we talked to was a first in our car dealership experie More

by JDP2K8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Garcia
Jun 06, 2022 -

Fort Wayne Toyota responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Fort Wayne Toyota Lexus are glad to have you as a customer.

June 03, 2022

I was happy to get my car in on the day I called and it was completed within a good time frame. The only thing is my car wasn't washed which I know is normally done in good weather so I was disappointed a More

by LYNN.HAIRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not sure who I talked to.
Jun 06, 2022 -

Fort Wayne Toyota responded

Lynn, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fort Wayne Toyota Lexus.

June 03, 2022

We had the best experience with Alex McGrew. Highly recommend this dealership and Alex for your vehicle purchase needs. More

by Welsh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Mcgrew
Jun 06, 2022 -

Fort Wayne Toyota responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Alex and our team can do to assist you, please do not hesitate to let us know. We are always happy to help!

June 02, 2022

I have been a patron for many years. 90% of the staff have been great to work with. I have a relative who worked in office management who initially set me up to buy a car there. More

by ka_stewart2000
Recommend Dealer
Yes
Employees Worked With
Jason in service area
Jun 02, 2022 -

Fort Wayne Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 02, 2022

Great staff. Best service. Always go here service. Thanks for taking care of me and my car! More

by SYLVIA330
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
Jun 02, 2022 -

Fort Wayne Toyota responded

Thank you, Sylvia. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 02, 2022

First time there and they treated me like I had been a customer for life More

by TAYLORMATTHEW226
Recommend Dealer
Yes
Employees Worked With
Keith Schendel
Jun 02, 2022 -

Fort Wayne Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fort Wayne Toyota Lexus!

June 01, 2022

Kris in the service area greeted me and quickly went over my service request and explained how long it would take. She directed me to the waiting area and sent me a text while waiting, asking if there is an More

by DENNIS79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris
Jun 02, 2022 -

Fort Wayne Toyota responded

Dennis, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 31, 2022

The staff was very accommodating, knowledgeable, and business friendly. They were also very attentive and responded appropriately. A very nice experience. More

by BILLROBERTS
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Bradford, Trey Ressler
May 31, 2022 -

Fort Wayne Toyota responded

Bill, We are very happy to hear Austin and Trey provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 30, 2022

I was mostly pleased with them, however, they did not ask or offer to demonstrate the features of the vehicle that I purchased so it has been a little difficult to figure out how to connect to the audio syst More

by SANDY50310
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
James Hooper
May 31, 2022 -

Fort Wayne Toyota responded

Providing a positive experience is our top priority, Sandy, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns.

May 29, 2022

I have been coming to this dealer for some time and I have always been treated very well. They are always very helpful and respectful. More

by CAROLSTOPHER08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Bennett
May 31, 2022 -

Fort Wayne Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fort Wayne Toyota Lexus!

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