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Fort Wayne Toyota

Fort Wayne, IN

4.1
1,123 Reviews

5900 Illinois Rd.

Fort Wayne, IN

46804

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1,123 Reviews of Fort Wayne Toyota

December 03, 2021

Easy to schedule, service guys are easy to talk to. They were right on time/schedule. My only issue is very very exspensive honestly. More

by SHOKOTA2K2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
Dec 03, 2021 -

Fort Wayne Toyota responded

Thank you for taking the time to share your thoughts on working with Michael and our team. We're glad to hear we delivered such a great experience!

December 03, 2021

Making the appointment was easy.I was able to get my car in when I wanted to. Everyone was knowledgeable and friendly. It was a good experience! More

by SK202SK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 03, 2021 -

Fort Wayne Toyota responded

Thank you so much for your kind words for our service team, and for taking the time to leave us this wonderful feedback!

December 01, 2021

Did not like my service advisor. He needs schooling in people skills!! Also he needs to listen to the customer and then voice his opinion. And put a smile on his face. I personality at all. More

by JOHN-LOIS
Recommend Dealer
No
Employees Worked With
Service person
Dec 19, 2021 -

Fort Wayne Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

November 30, 2021

Michael was top notch. I contacted him about 20 minutes before arriving at the dealership to let him know which vehicle I was interested in. He had the car waiting for us to test drive upon arrival. An exc More

by ROBERT@RGRUBBSLAW.COM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
Nov 30, 2021 -

Fort Wayne Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Michael to be a positive one. We hope you enjoy your new vehicle, Robert. Please don't hesitate to reach out if you need anything else.

November 30, 2021

Excellent service and advise from Mr. Michael Smith. This is our 6 or 7 vehicle leased from Toyota and Mr. Smith. More

by TEOBERHOLTZER60
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
Nov 30, 2021 -

Fort Wayne Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Michael here at Fort Wayne Toyota Lexus. We truly appreciate your loyalty to us. We look forward to having you as one of our valued customers for years to come.

November 30, 2021

Fort Wayne Toyota was awesome to deal with. I found exactly what I was looking for at a great price!! Also they gave me a great deal. I’d come back again! More

by AMANDAEPRATER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mexican guy don’t remember his name
Nov 30, 2021 -

Fort Wayne Toyota responded

Congratulations on your new purchase, Amanda! Thank you for sharing your thoughts about your great experience with Fort Wayne Toyota Lexus. We appreciate your business and hope to see you again soon!

November 27, 2021

The service center and employees were top notch; however, when I was called that my car was ready, I informed the caller I would not be there for an hour all more. I was really not happy when after I paid my More

by CMNOWICKI52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal
November 27, 2021

They had what I needed, the price was in range and I got what I wanted. In current market they acted verry well. Andrew Bradshaw and Chris Rinker were willing to talk and made whole process easy to digest. More

by IMPRUNSKUS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Bradshaw ; Irfan Hussain, Chris Rinker
Nov 28, 2021 -

Fort Wayne Toyota responded

Thank you so much for your wonderful review! We are thrilled that Chris had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Fort Wayne Toyota Lexus!

November 27, 2021

I had an 830 appt. I was told when i got their it was gonna be 2 hours for a tire rotation. I was told car service was availableSo i told them i wanted to go to walmart. I was told they would come get m More

by MOCTAVIANO
Recommend Dealer
No
Employees Worked With
Service
Dec 15, 2021 -

Fort Wayne Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

November 26, 2021

The Toyota service listened to my concerns about my wife’s car issues..they were very intent on resolving the problems What a load off my mind. My wife can again drive with confidence that she won’t More

by ronaldhults
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris
Nov 26, 2021 -

Fort Wayne Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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