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Fort Wayne Toyota

Fort Wayne, IN

4.1
1,123 Reviews

5900 Illinois Rd.

Fort Wayne, IN

46804

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1,123 Reviews of Fort Wayne Toyota

December 10, 2021

THe only complaint i have is that i told the service guy i had a 15% off coupon and instead of applying it, he applied $30.00 off which i think shorted me about 15.00 if the 15% coupon would have been used. More

by ANTHONYADOLF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
i dont know his name
Dec 10, 2021 -

Fort Wayne Toyota responded

Thank you for your feedback. We strive for 100% customer satisfaction and we're sorry that we missed the mark here. Please don't hesitate to reach out to us if you would like to discuss this in more detail. We appreciate your business and hope you will give us another opportunity to serve you.

December 10, 2021

Always willing to do what they can to take care of their customers. Keep it up More

by LOUIE52398
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service team
Dec 10, 2021 -

Fort Wayne Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 09, 2021

Professional and prompt. Service with a smile and nothing but kind words. Pleased with my experience More

by kyle.stone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forgot his name but his parents live in Valparaiso
Dec 10, 2021 -

Fort Wayne Toyota responded

Thank you, Kyle, it's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fort Wayne Toyota Lexus!

December 08, 2021

The experience of finding and purchasing a car was actually enjoyable. Karly was my agent, and she was friendly, pleasant, and helpful. She started the process by reaching out to me when I started loo More

by WECLYMER1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karly Everett
Dec 09, 2021 -

Fort Wayne Toyota responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thank you for choosing Fort Wayne Toyota Lexus!

December 08, 2021

Got my 2012 Prius in the very next day(12-7-21) did a diagnostic at the price I was quoted, no charge for cleaning of terminals(the problem) called me 5hrs after car was taken to dealership for pickup, More

by HARTMANHOMESTEAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herb Lefler
Dec 09, 2021 -

Fort Wayne Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and we're glad that we were able to help. We will share your comments with our team, and we look forward to working with you again.

December 07, 2021

Very friendly and helpful staff. Understanding of my budget and what I was looking for. More

by CLDTRSTL02
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby
Dec 08, 2021 -

Fort Wayne Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 06, 2021

The work was completed correctly and on time. However, the job was warranty work and when I went to get my invoice there was a charge for $108. I stated that this could not be correct and so I went back t More

by TOMJURCZAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Dec 06, 2021 -

Fort Wayne Toyota responded

Thank you so much for your excellent review, Tom! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Fort Wayne Toyota Lexus. Please don't hesitate to reach out if you need anything else.

December 06, 2021

Service done as requested. Car wash was nice but we had to hand wash all windows due to water spots. More

by HASMT123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Goldsworthy
Dec 06, 2021 -

Fort Wayne Toyota responded

Thank you for your feedback! We appreciate your business and look forward to serving you again.

December 05, 2021

Impeccable service and attentiveness Michael Smith is Impeccable service and attentiveness Michael Smith is the consummate professional, knowledgeable and courteous so much so words can not begin to do More

by GREGG_BERGER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
Dec 05, 2021 -

Fort Wayne Toyota responded

Gregg, Thank you for sharing your experience with us! We're happy to hear it went well working with Michael and hope you enjoy your new vehicle. We truly appreciate your feedback!

December 05, 2021

Love your staff they are very professional and they listen to your needs!!! Top notch!!! More

by Jbrower101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith, Herb Lefler
Dec 05, 2021 -

Fort Wayne Toyota responded

Thank you! Michael, Herb and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fort Wayne Toyota Lexus.

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