Fort Wayne Toyota

The service was excellent. I talked with Jason in the service area about the part which I needed. He immediately took me to Eathan in the parts department who got the part for me and processed the bill service area about the part which I needed. He immediately took me to Eathan in the parts department who got the part for me and processed the billing. I then went to the cashier who was Kattie. She was an efficient and delightful person to deal with. Very good experience. More

While going over the final purchase agreement the down While going over the final purchase agreement the down payment was omitted off the final price, which we caught. The truck had no gas in it. No 3 mon While going over the final purchase agreement the down payment was omitted off the final price, which we caught. The truck had no gas in it. No 3 months satellite radio trial was offered. They knew we were coming so they could have been more prepared More

Always great service. Have owned several Avalons over the years and never had a complaint with the service department….always friendly and courteous and answer my concerns. the years and never had a complaint with the service department….always friendly and courteous and answer my concerns. More

Excellent service. Told us what did not needed, saving $130. Needed new tires. Replaced two that were faulty and put new ones on front. Perfectly aligned. Founf faulty oil filter needed replaced. The rep $130. Needed new tires. Replaced two that were faulty and put new ones on front. Perfectly aligned. Founf faulty oil filter needed replaced. The replaced it promptly and correctly. Prices seemed a little high. More

They do good work just takes along time do do a simple oil change !! Every time I take vehicle in to have tires rotated they always scratch up my rims with socket to remove lug nuts !! oil change !! Every time I take vehicle in to have tires rotated they always scratch up my rims with socket to remove lug nuts !! More

Very friendly, know the product, very responsive, can quickly obtain information about the product or features when asked, the product price was negotiated very easily without high pressure quickly obtain information about the product or features when asked, the product price was negotiated very easily without high pressure More

Very helpful and had the patience finding the perfect vehicle for me and not pushy. The atmosphere was great. Everyone nice and professional, was the easiest car experience vehicle for me and not pushy. The atmosphere was great. Everyone nice and professional, was the easiest car experience More

Jeremy and the guys did a great job. The check engine light came on and for the second time in a week they had to replace an engine coil. The van over 200,000 Miles. Hopefully a third doesn’t go bad. light came on and for the second time in a week they had to replace an engine coil. The van over 200,000 Miles. Hopefully a third doesn’t go bad. More

My wife scheduled the suggested maintenance on our 2020 Highlander. Waiting 2 hours for a scheduled appointment to rotate the tires is unacceptable especially for a 9 AM appointment. Highlander. Waiting 2 hours for a scheduled appointment to rotate the tires is unacceptable especially for a 9 AM appointment. More

I gave two stars because of the waiting room. It smelled worse than the restroom. The fabric chairs were dirty with hair from previous customers. The floor between the garage and waiting room (customer ser worse than the restroom. The fabric chairs were dirty with hair from previous customers. The floor between the garage and waiting room (customer service) was filthy. This was at about 8:30 a.m. The walls including waiting room, customer service area, bathroom, hall to showroom and the showroom need a coat of paint. The manager needs to take a walk-through to notice what the customers see! The man I dealt with, Damian, was professional and explained the work that would be done. Give him 5 stars! More