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Foundation Hyundai - Service Center

Westminster, CO

4.0
57 Reviews

57 Reviews of Foundation Hyundai - Service Center

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October 18, 2024

Service department is a joke. A tech punctured the radiator durning a repair and the ownership is blaming it on me for declining a different repair. Please tell me how a radiato More

by mbrabham5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justyn Tesoriero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick warren
Oct 18, 2024 -

Foundation Hyundai responded

Hi Mbrabham5, We would have paid for concern if you had allowed us to review the vehicle and observe abuse or misrepair. Since you chose to have it repaired through a different facility, you never allowed us to address this concern. I apologize that you think we should have paid for the repair without identifying the issue. We must be able to see the concern and identify the cause to be able to take care of any issues. Thank you

Oct 18, 2024 -

mbrabham5 responded

Had you offered anything except “ tow the vehicle here” we would have been more inclined to work with you. Nick was off putting and rude when I spoke with him and he wasn’t willing to offer any help. I will bring the radiator up after the repair is done by a respectable repair facility for you to review.

Oct 18, 2024 -

Foundation Hyundai responded

Thank you and we will be happy to review the radiator when you bring it in.

Oct 21, 2024 -

mbrabham5 responded

This looks like it was a shroud or some type of cover that was screwed back into the radiator. The screw in question isn’t used to mount the radiator. I’d like someone to explain how it there wasn’t a hole, and after your technician worked on it, there is a clearly a screw hole. Thank you.

September 26, 2024

The service tech was not returning my calls and then I got in touch with the Service Manager Nych and he took care of the problem in one day. Got my car repaired and picked it up two days later. Nych More

by wphayashi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nycholas Warren
September 11, 2024

Nady was great! She was patient and kind and helped me find what I was looking for! More

by CM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nady
August 21, 2024

I called to check on my car and I spoke with the employee by the Name of Nady. I just want to say she has excellent customer service. She took her time to walk away and check on the question. I asked her she More

by Nette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nady
August 07, 2024

This place is so irresponsible . Can even get hold of them for service called and and continually rings, went on line and requested service 2x and nothing. Talked to the general mana More

by vtt121163
Service Communication
Recommend Dealer
No
Employees Worked With
Dustin Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Foundation Hyundai responded

Hi Vaughn, I apologize you feel this way. I did respond to your last email with the screenshots. I wrote "Understood, this is the Chat bot, and I’ll dig into why we did not get notified of this. Thanks again!" I did also apologize. Please refer to my initial reply where I wrote "I do apologize for the concerns you are having with us, and hope we can make it up to you." You initially wrote me saying that you're texting us, to which I reviewed our texting platform for any missed texts, and provided you with the proof that we didn't receive any missed texts. We worked through it, to discover you were Chatting with our artificial intelligence on our website through Chat, which allowed me to discover the issue we had with that communication channel. You had already exclaimed that your vehicle was fully serviced at Stevinson a few separate times, so I took that as you were reaching out to let us know about a glitch. Your communication did help us identify the concern and remedy the issue. Again, I'm really surprised you were left feeling this way. I'd be happy to discuss this with you further. Thanks!

June 20, 2024

Awesome Service! Huge Shoutout to Justyn Tesoriero for his above and beyond effort in helping manage a broken window regulator on my Tucson. Not only did he walk More

by kscherer52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justyn Tesoriero
Jun 21, 2024 -

Foundation Hyundai responded

Thanks so much for taking the time to write this review KScherer52!

Jun 28, 2024 -

Foundation Hyundai responded

Fantastic and thank you Kscherer!

Jun 28, 2024 -

Foundation Hyundai responded

Thanks so much for taking the time to write this review KScherer52!

March 12, 2024

made my appointment and waited 2 WEEKS to take my car in. Since then they have had my car for over a 6 weeks, for a wheel bearing (I CAN GET A AUTO ZONE RIGHT NOW) I called them today and they told me yes th More

by Miwagster
Recommend Dealer
No
Mar 13, 2024 -

Foundation Hyundai responded

Good afternoon Michael! I have tried to call you multiple times. Also left you a voicemail twice. I would love to get more information and assist however I can. Please give me a call at (303)280-6500 or email me at cknippelberg@foundationauto.com. All the best, Chris Knippelberg - General Manager.

December 18, 2023

My car is still at this dealership and has been since September and I will say their communication is horrible. You can’t get my in touch with anyone, YOU have to be the one to initiate the call to get a More

by kdurston92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Wood, Shane Schnacker, Elijah Madril, Sara VanWhye
Dec 19, 2023 -

Foundation Hyundai responded

Thank you for taking the time out of your busy schedule to leave feedback. I am greatly apologetic for the experience you have received. Please feel free to send me an email to cknippelberg@foundationauto.com so I can get more information and assist in providing an update. All the best, Chris Knippelberg - General Manager

November 16, 2023

Used to be a long-time customer to this place going back to when it was an Autonation dealership. When they were originally on Federal, then when they moved down to Huron and again when they moved back to F More

by estenzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean O'Donnell, Elijah Madril, Sara VanWhye
Nov 16, 2023 -

Foundation Hyundai responded

Hello Mr. Stenzel, thank you for taking the time to provide details about your experience. I would personally like to apologize on behalf of my staff for the poor communication you received. In regards to pre-paying for your parts; we made a business decision to require prepayment on parts orders due to various factors such as limited storage space and customers ordering parts and never picking them up. I completely understand your frustration, however I hope you understand where we are coming from as well. Nonetheless, there is no excuse for poor communication and again I am deeply apologetic you struggled to get your questions or concerns answered in a timely manner. We regret to lose you as a loyal customer. If you ever decide to give us the chance again, I am hopeful your experience would be better the next time. All the best, Chris Knippelberg - General Manager.

August 10, 2023

Feel like my car could have been taken care of better . Paint is still chipping , paint was recalled so I figured the whole car should have been painted. More

by Ericamartinez169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Wood
1
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