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Fowler Honda
Norman, OK
180 Reviews
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Showing 180 reviews
February 22, 2013
Excellent customer service. Service department advised on repairs of car and helped us prioritize repairs that were urgent and what could wait. Returned calls in timely manner and communicated throughout on repairs of car and helped us prioritize repairs that were urgent and what could wait. Returned calls in timely manner and communicated throughout process of repairs. Very trustworthy staff and will continue taking our car for service employees. More
by Lambre777
Employees Worked With
Robert in service
Helpful February 21, 2013
I was shopping for a fairly new car for my wife. I found a 2012 model on the internet that was priced well below NADA retail. I called and inquired about the vehicle. I asked up front if there was some wigg a 2012 model on the internet that was priced well below NADA retail. I called and inquired about the vehicle. I asked up front if there was some wiggle room on the advertised price. I was told there was. I went to the dealership and met Nick. We test drove the car. I made an offer, the closer or general sales manager countered, i made another offer and the deal was sealed. I got a great price and the staff there could not have been more friendly. After a completely negative experience at automax two blocks down the street (read my review) It was very pleasant to deal with a reputable car lot and honest straight shooters which was the polar opposite of dealing with automax. If you are looking for a great deal on a used vehicle i suggest giving them a try as they proved not all norman car dealers are shady some are reputable and my experience with Fowler Honda and Nick Schiavo were very positive. More
by markTRACEY
Employees Worked With
Nick Schiavo
August 03, 2012
I have an aversion to car salespeople, but the Fowler family is a supporter of the arts in my hometown of Norman, so my wife and I gave them our business. That was a MISTAKE. To make a long story ( family is a supporter of the arts in my hometown of Norman, so my wife and I gave them our business. That was a MISTAKE. To make a long story (fairly) short, we test drove one 2012 CR-V one time with salesman Garth. He was friendly and not high pressure, got us a lease quote quickly, and we left to do our homework. After some research, I determined that the quote was fair. For nearly the same sticker price, I found that we could get the car without the DVD player and instead with factory navigation. The Fowler website showed the exact car we wanted to be in stock, so about 4 days after our first visit, we walked into Fowler and told Garth we would lease the car shown on the website. He drove up an identical CR-V without navigation and asked if they could "order in" the nav system and that the price was "a wash" to substitute nav for the dvd system we were originally quoted. That was fine with us and we signed the lease. Garth's parting words were that he would be in touch soon about getting the navigation installed. Over a month passed, we loved the CR-V, but wondered where our navigation was. I called Garth to ask, and he acted a little put out and said he would look into it. Another week passed, and we called Garth. Without apology, he said to bring it in the next day for installation. When we got there, we expressed our disappointment at the long delay and lack of communication. Garth apologized, made excuses about personal issues, and said he would get the oil changed and car washed to make it up to us. Three days later, we picked up the car. TO OUR DISMAY, the car had NOT been washed and there was a cheap aftermarket Boyo navigation unit installed that replaced the rear view mirror. NEVER were we told that an aftermarket unit was going to be installed. We took the car, but grew more discontent over the course of the next week. First of all, the installed cost of a Boyo is about $400, but we were charged over $1700. Second, we asked for a CR-V with factory navigation and were led to believe we were getting such a car. After calls to Honda, unreturned calls to Garth and his immediate supervisor, and a certified letter to Fowler, the general manager (Dallas) got involved. He was very concerned and responsive. With some wrangling, he arranged to have the navigation uninstalled and said he would refund the ~$1700. Well, after the fact, he back-pedaled on that commitment and said he would need to send the $1700 to Honda Financial because they hold the lease. A call to them revealed that the funds would be held as a "security deposit" and either refunded, applied to mileage/damage, or rolled over at lease end. So the BOTTOM LINE is that we test drove ONE vehicle, DID NOT haggle, and were well qualified for our lease. In return, Fowler misled us into paying the same amount for a lesser car then left us to pay for the car WE DID NOT GET for the next 3 years, at which point we "might" get our money back. NEVER, NEVER, NEVER again will I let this happen. I will purchase my cars online and bypass the opportunity for the dealership weasels to bilk me. I tried to keep my money local and give Garth an easy sale, but got screwed. In fairness, I understand that Dallas was put in the situation of trying to rectify our concerns without violating the terms of our lease, but this solution is still unfair. And admittedly, while the switch of cars was unethical and sleazy, it was probably not illegal. But why can't people just do what they say they will do? Fowler should have cut us a check for the navigation and worked it out with Honda Financial on their end. That is how customer loyalty is built. More
by billnunez
Employees Worked With
Garth, Dallas
July 06, 2012
I totally recommend fowler honda to anyone and everyone who want a new or used car ive bought 2 cars from them and each time the experience was wonderful my most recent purchase of may 2011 was a 2010 camr who want a new or used car ive bought 2 cars from them and each time the experience was wonderful my most recent purchase of may 2011 was a 2010 camry se and i love the car i plan to go back to trade to camry in for a brand new accord only issue i experienced with them was when i bought the camry i noticed a little bit of corrsotion on the battery cables and stuff when i told chris he said it would be taken care of by the time i left the lot...to my surprise when i got home and was showing it off to friends i opened to hood and it was all still there...that was the onyl really problem ive ever had from them like i said i plan to buy from them again :) More
by cherryg6
Employees Worked With
Chris
April 17, 2012
Every time I went in someone was trying different ways to get even more money out of me. I love my new Ridgeline, but the last straw was when it was taken in to add the accessories & was called to see if I w get even more money out of me. I love my new Ridgeline, but the last straw was when it was taken in to add the accessories & was called to see if I want the electrical for the trailer hitch for $230 more. It already had a hitch & I had the hitch kit accessory added, but the wiring was extra. Makes no sense. Will try another dealer next time. Fowler Honda Dealer Response January 25, 2012 Jrr1962, I am very sorry that you had that experience at Fowler Honda. If you could, please contact Tim Irwin at Timi@fowlerhonda.com, because we would like to do everything we can to improve our service and we want to hear from you. I could not contact. Email was returned as a bad address. More
by jrr1962
Employees Worked With
Don't Remember
July 19, 2011
After totaling my 2011 Civic during a huge shortage of cars, I called and went to several dealers all over Oklahoma. Most dealers weren't even sure when they would receive a new shipment of Civics. For cars, I called and went to several dealers all over Oklahoma. Most dealers weren't even sure when they would receive a new shipment of Civics. For a lack of options, I went to Fowler. Mike showed us three 2012 Civics in stock. I hate the back and forth haggling in car dealing, and this establishment was no better. I had gone to two other Honda dealers that wouldn't negotiate price because of the shortage; however, Fowler did negotiate. Four hours later, we had the car we wanted (in a color besides Urban Titanium), a price that was great (and much better than my quote at other dealers for similar cars), and a relationship with a dealer who actually calls you back and follows up. More
by Use123
Employees Worked With
Michael Wood
June 16, 2011
I purchased my new Honda CIvic from Fowler Honda about 2 months ago through their Internet department. I have never experienced a smoother more professional car buying experience. It was actually kind of months ago through their Internet department. I have never experienced a smoother more professional car buying experience. It was actually kind of a strange experience. I was greeted at the door and they told me they had been expecting offered me something cold to drink then made sure I was comfortable. Shopping through their Internet department was great!!!!! When I arrived the car was pulled up, the price was done I finished up my paper work as was out the door in my new Civic. Let me tell if that wasn't enough to inspire me to write a review their service department certainly would have been. If you're looking for a car call Fowler Honda More
by jbond
Employees Worked With
Toddye, travis
April 27, 2011
This dealer has a very poorly run garage, I would not recommend ever getting any work done here if you can avoid it. They are extremely slow and obviously inefficient, as well as notoriously terrible at recommend ever getting any work done here if you can avoid it. They are extremely slow and obviously inefficient, as well as notoriously terrible at estimating costs and time to resolve any mechanical issues. Expect to spend several hours in the waiting room more than what they tell you. More
by tracer49
Employees Worked With
Rick
April 10, 2011
Very bad experience at this dealer! After working with Very bad experience at this dealer! After working with the salesman to get a price quote, I told the salesman he would get the chance to beat any pri Very bad experience at this dealer! After working with the salesman to get a price quote, I told the salesman he would get the chance to beat any price we could find. It just makes sense to shop around for the best deal and not buy the first car you look at. So as we were exiting the dealer, the sales manager decided he would let me know that the price he just gave the salesman was only good that day. When the salesman had just given me the quote in writing and said it was good for two weeks. As the arrogant sales manager went on and on about what a good deal it was, I let him know he would not be getting my business if the car was free. He then started raising his voice.I was in total shock at this unprofessional behavior so the next day we bought a 2011 accord elsewhere for a lot less. This was a terrible buying experience, and I would never recommend anyone even waste their time going there. There are too many Honda dealerships in the area to go through that. More
by longball
Employees Worked With
sales manager
April 08, 2011
By far one of the best car dealerships in the oklahoma city area! I have bought several cars over the past few years and this was the best car buying experience i have ever had. Great price! Great peopl city area! I have bought several cars over the past few years and this was the best car buying experience i have ever had. Great price! Great people! I will definately recommend all my family and friends to Fowler Honda. More
by djmc4
Employees Worked With
Adam Stout
