Fowler Kia of Longmont

Great customer service. Super friendly and willing to help. Tom was also extremely straight forward and helpful. As someone working in the business they are good people! Super friendly and willing to help. Tom was also extremely straight forward and helpful. As someone working in the business they are good people! More

Great customer service; Aspynn was incredibly helpful throughout the entire process. We love the new car and wouldn’t hesitate to come back! throughout the entire process. We love the new car and wouldn’t hesitate to come back! More

Great dealership sales people are very helpful with explaining options for you and the best What works for you. explaining options for you and the best What works for you. More

Aspynn Davis is a stellar sales professional! She was incredibly helpful, kind, and sweet, making my entire shopping experience so much fun. I couldn't be happier with how enjoyable she made the She was incredibly helpful, kind, and sweet, making my entire shopping experience so much fun. I couldn't be happier with how enjoyable she made the whole process! More

Everyone we had contact with at Fowler Kia was friendly and professional. Aspynn was great. Eric was also very helpful. and professional. Aspynn was great. Eric was also very helpful. More

I want to be fair: everyone I’ve dealt with at this service department has been polite and professional. This review isn’t about attitude — it’s about results, and after three visits for the same da service department has been polite and professional. This review isn’t about attitude — it’s about results, and after three visits for the same dangerous problem, there are none. Our 2025 Telluride has overheated SEVEN times, always the same way: AC on, climbing into the mountains. Evergreen once, Estes Park twice, and most recently FOUR times on the way to Aspen — in a dead zone with no cell service, with our newborn and toddler in the back. Each time we bring it in, they run diagnostics, keep it a few days, and hand it back with “no issues found.” I understand intermittent problems are hard. But two visits in, “we can’t replicate it” needs to turn into escalating to Kia’s regional technical team, not sending a family back out in a car that keeps overheating on mountain grades. We’ve lost close to $4,000 in cancelled trips and we no longer trust the vehicle. Nice people, but the process failed us, and with kids in the car that’s what matters. More

Aspynn had a great attitude every time we stopped by and made sure we understood every step in this process. She was amazing at helping us find the right car. made sure we understood every step in this process. She was amazing at helping us find the right car. More

We visited a few different locations and different dealerships in the last few months and this one was different and no pressure and polite salesperson was special !!! Thanks Aspynn Davis !!! dealerships in the last few months and this one was different and no pressure and polite salesperson was special !!! Thanks Aspynn Davis !!! More

Alex listened first and was very helpful. Genuine joy to work with on our car purchase. Very knowledgeable about the inventory and features that were important to us. The process was smooth Genuine joy to work with on our car purchase. Very knowledgeable about the inventory and features that were important to us. The process was smooth and quick which I appreciated with young kids. More

Our experience with Fowler Kia’s service department was one of the worst customer service experiences we’ve ever had, and it ultimately cost us thousands of dollars, an incredible amount of stress, and the one of the worst customer service experiences we’ve ever had, and it ultimately cost us thousands of dollars, an incredible amount of stress, and the loss of a car my wife absolutely loved. This all started with a recall appointment for our 2-year-old Kia K5 with only 15,000 miles. Before the appointment, I specifically called to confirm the recall parts were in stock. We drove 30 minutes to the dealership for the repair, approved only an oil change, and were then told after the fact that the recall work had NOT been completed because they still needed to order the parts. Things only got worse from there. After management promised to make things right by picking up the vehicle, completing the recall, detailing it, and returning it to us, the service department became rude, disorganized, and unprofessional. The Service Manager, Christina, was confrontational, hung up on us multiple times, and repeatedly gave conflicting information. When the car was finally returned, it came back in worse condition than when they picked it up: * Fresh scratches on the hood * Scratched B-pillars * Brand new trim pieces already scratched * Poorly cleaned interior and exterior Thankfully, I had taken detailed photos beforehand. Instead of fully taking accountability, the dealership argued over repair costs and left us dealing with the stress, lost time, additional expenses, and ultimately trading out of a car we truly loved because we no longer trusted the situation. To be fair, the SALES and FINANCE teams — especially Daniel, Tom, Joanna, and finance — were professional and genuinely tried to help salvage the situation. But the SERVICE DEPARTMENT was an absolute disaster. As long as this service department continues operating this way, I would never trust them with a vehicle I care about, nor would I recommend them to anyone. More