Fowler Kia of Longmont

Our experience with Fowler Kia’s service department was one of the worst customer service experiences we’ve ever had, and it ultimately cost us thousands of dollars, an incredible amount of stress, and the one of the worst customer service experiences we’ve ever had, and it ultimately cost us thousands of dollars, an incredible amount of stress, and the loss of a car my wife absolutely loved. This all started with a recall appointment for our 2-year-old Kia K5 with only 15,000 miles. Before the appointment, I specifically called to confirm the recall parts were in stock. We drove 30 minutes to the dealership for the repair, approved only an oil change, and were then told after the fact that the recall work had NOT been completed because they still needed to order the parts. Things only got worse from there. After management promised to make things right by picking up the vehicle, completing the recall, detailing it, and returning it to us, the service department became rude, disorganized, and unprofessional. The Service Manager, Christina, was confrontational, hung up on us multiple times, and repeatedly gave conflicting information. When the car was finally returned, it came back in worse condition than when they picked it up: * Fresh scratches on the hood * Scratched B-pillars * Brand new trim pieces already scratched * Poorly cleaned interior and exterior Thankfully, I had taken detailed photos beforehand. Instead of fully taking accountability, the dealership argued over repair costs and left us dealing with the stress, lost time, additional expenses, and ultimately trading out of a car we truly loved because we no longer trusted the situation. To be fair, the SALES and FINANCE teams — especially Daniel, Tom, Joanna, and finance — were professional and genuinely tried to help salvage the situation. But the SERVICE DEPARTMENT was an absolute disaster. As long as this service department continues operating this way, I would never trust them with a vehicle I care about, nor would I recommend them to anyone. More

Erik was amazing . He was very helpful , kind , and explained everything so well . I am so happy with my new vehicle and it’s all thanks to him ! ❤️ He was very helpful , kind , and explained everything so well . I am so happy with my new vehicle and it’s all thanks to him ! ❤️ More

Aspynn was amazing and made the experience buying my telluride so seamless. I would highly recommend going to see Aspynn and buying a car from Fowler Kia. telluride so seamless. I would highly recommend going to see Aspynn and buying a car from Fowler Kia. More

Negligent, unresponsive, dismissive, careless, disorganized, opaque, unreliable, frustrating, unprofessional, evasive, inconsistent, slow, inadequate, disappointing, unacceptable disorganized, opaque, unreliable, frustrating, unprofessional, evasive, inconsistent, slow, inadequate, disappointing, unacceptable More

Aspynn was wonderful to work with. She is so positive, enthusiastic, and knowledgeable about Kia products. Very low pressure transaction. She is so positive, enthusiastic, and knowledgeable about Kia products. Very low pressure transaction. More

Aspynn was absolutely amazing! She was extremely knowledgeable about the vehicle and was able to answer all of our questions! Everyone that we worked with at Fowler gave exceptiona She was extremely knowledgeable about the vehicle and was able to answer all of our questions! Everyone that we worked with at Fowler gave exceptional service. We have 3 Kia dealerships closer to us but heard great things about the people here so we drove 45 minutes to Fowler to lease our new car! More

Erik Thank you again for your amazing customer service and for being so patient and attentive with us. We will be back for sure for another vehicle! Raya also was amazing! This is the second time I’ve had and for being so patient and attentive with us. We will be back for sure for another vehicle! Raya also was amazing! This is the second time I’ve had the pleasure to work with her and Ray! Thanks for taking care of us! More

Aspynn Davis was amazing to work with and helped us find the perfect car without feeling pressured. She did a great job explaining the different features of the models we looked at and helped make the purch the perfect car without feeling pressured. She did a great job explaining the different features of the models we looked at and helped make the purchasing process smooth. We enjoyed working with her and the finance team and are loving out new Telluride! More