Fox Subaru

Nice Place The people at the service desks are always courteous and professional, The customer waiting area and facilities are very nice, and the servicing time The people at the service desks are always courteous and professional, The customer waiting area and facilities are very nice, and the servicing time is reasonable. More

GOAT! That means Greatest Of All Time!! Friendly fun and genuine people. I love my Outback. The whole experience was top notch. They were flexible with my That means Greatest Of All Time!! Friendly fun and genuine people. I love my Outback. The whole experience was top notch. They were flexible with my work schedule and stayed late on a Saturday to complete paperwork. I can't recommend them enough! GOAT!!!! More

Terrible customer service I recently went in to purchase a 2016 Subaru Impreza sport on June 26. I waited for a sales rep to help me out but it seemed like nobody wanted to wor I recently went in to purchase a 2016 Subaru Impreza sport on June 26. I waited for a sales rep to help me out but it seemed like nobody wanted to work for a sale. So I walked inside and talked to the receptionist about talking to someone so I could take it for a test ride. Jen came out to give me the whole speal about the car. Took it for a ride and instantly knew it was the car for me, but ended up taking a different one for a test drive. After the test drive i told her I was interested and we needed to talk numbers. She then asked me how I wanted to pay, and with my response her whole attitude changed. I told her I wanted to pay cash for the car She then told me that they have a 0% financing up to 36 months blah blah. NO I don't want a car payment Anyways, after tax and everything it came out to 1500$ more than what I wanted to pay. Now I have bought a couple vehicle brand new in my lifetime and never have I once payed sticker price. So I know there is a little room to work with. I told her I have 25k cash right now for the vehicle. Sticker price was $24,999. She wasn't budging and kept insisting for some reason that I finance. Are you joking?? I then told her I would have to think about it as it was higher than what I originally intended on spending, hoping that she would change something and help me out. She didn't! Later that night I left her a message telling her I really loved the car but just couldn't spend the extra $$ and maybe she had a 2015 with the same features just a little less expensive for me.. I have still gotten no response from her. So not only was I upset that I waited over half hour in the lot before I went inside to get help but I WAS another sale for Fox Subaru Grand Rapids and the terrible customer service turned me to go somewhere else. 😕 More

Dishonorable If only there were a 0 star option. Subarus are a great car but this dealership does not do them justice. After an agreed upon out the door price a fa If only there were a 0 star option. Subarus are a great car but this dealership does not do them justice. After an agreed upon out the door price a factory recall was made on the car's airbag by Subaru. The used car manager claimed he now couldn't sell it for less than $1100 over the agreed upon price. They did not honor our original deal, even though I have the paperwork stating the agreement and the price. I have never tried so hard to get a dealership to SELL ME a car! I spent over two weeks calling this place for updates on the vehicle and they never returned calls. The receptionist is only willing to transfer the calls to voicemails of the sales agents. The used car manager, Gareth, broke the original agreement price he made with us because of a factory recall, that I'm sure Subaru covered the cost of. I do not have any good things to say about my experience with this place or the staff. Buyers should seriously beware and take extreme caution. Plenty of other (honorable) Subaru dealerships out there. Go to them first! More

Committed Customer No Longer After purchasing and having my Impreza serviced at Fox Subaru for many years, the past few months have been frankly troubling. The service department After purchasing and having my Impreza serviced at Fox Subaru for many years, the past few months have been frankly troubling. The service department has gone from taking great care with questions, and explanations for servicing my vehicle, to a severely diminished customer service focus. While the new building and facilities certainly are nice, there is no privacy. Staff openly initiates service and monetary discussions in the middle of the lobby where multiple customers are waiting. Even after giving them the benefit of the doubt on two occasions, discussing concerns with the service adviser and general manager, little to no effort to address the concerns or even communicate an understanding of the concerns has occurred. Additionally, there seems to be a lack in attention to detail, which truly drives success for a genuinely customer service oriented organization. The multi point service inspection paperwork is often incomplete. You can count on the electronic portion to be filled in. Suggested maintenance is written down, and the service adviser is unprepared to discuss the cost for such maintenance. When we asked what the cost would be, an estimate was given on the fly, and we were told to call back to get a an accurate estimate. Prices have increased considerably since they have moved into the new building. Overall, we are sad to say this, but we will not be returning to Fox Subaru. Up to Muskegon we go. More