Fox Valley Volkswagen Crystal Lake

Salesperson was pleasant and professional and treated my son - a first time car buyer - with exceptional guidance. This is my fifth car purchased from this dealership (BMW and VW). I wouldn't shop anywher son - a first time car buyer - with exceptional guidance. This is my fifth car purchased from this dealership (BMW and VW). I wouldn't shop anywhere else. More

This car buying experience was the best I have ever had. No pressure! Mikki did exactly what I requested. He listened to my situation and responded according to my needs and timing. When the time came to pu No pressure! Mikki did exactly what I requested. He listened to my situation and responded according to my needs and timing. When the time came to purchase, there was no haggling, simply cut and dry negotiations that lasted all but 10 minutes. I am very happy and would definitely recommend Mikki and Anderson based on my experience. More

My overall experiance was amazing. I had friendly people ftom the minute I walked in to when I drove off in my new jetta. I am especially thankful to Mikki he knew which direction to point me in, which was ftom the minute I walked in to when I drove off in my new jetta. I am especially thankful to Mikki he knew which direction to point me in, which was so helpful. He gave me the Best car shopping experiance. Thank you again andersons and thank you Mikki! More

I recently purchased my vehicle thru Anderson. I walked in the dealership not feeling 100% sure if I was ready to buy a vehicle. I drove away in my new vehicle feeling 100% confident and pleased with my p in the dealership not feeling 100% sure if I was ready to buy a vehicle. I drove away in my new vehicle feeling 100% confident and pleased with my purchase. I am extremely happy with my sales person Nora McGinty,she was a No pressure sales person, personable and knowledgeable. I will be happy to recommend Nora and Anderson to my friends. More

We were greeted immediately by Mikki when we entered Anderson Volkswagon. Mikki was very friendly and very interested in OUR needs in a car. Mikki was able to take our needs and our budget, and offer a Anderson Volkswagon. Mikki was very friendly and very interested in OUR needs in a car. Mikki was able to take our needs and our budget, and offer a great fit for us. We were not quite able to afford to buy a new Jetta, and Mikki had a solution for that with a lease. We left to think it over, and the car that we were originally interested in, sold. When we returned, Mikki clearly was disappointed for us and was able to make up for it with an extra option on a different car for the same price. We were very excited and have told everyone we know what a great dealership that Anderson Volkswagon is. We are definitely life-long customers of Anderson! More

great buying experience, got a good deal on my purchase and the trade in auto. every one I had contact with at this dealership was courteous and friendly. I would not hesitate to recommend Anderson vw to a and the trade in auto. every one I had contact with at this dealership was courteous and friendly. I would not hesitate to recommend Anderson vw to any one looking to buy a vehicle. More

Jim took the time to make sure I was happy with my choice of cars and explained all my options. Jim was very patient and low key. Jim followed up with me the next day to make sure I was enjoying my car and a of cars and explained all my options. Jim was very patient and low key. Jim followed up with me the next day to make sure I was enjoying my car and asked if I had any questions. He very patiently answered the few that I did have. He really wants his customer to be completely satisfied! More

This was, by far, the easiest, most fair and transparent car buying experience I have had. It was low pressure and the customer care was excellent. car buying experience I have had. It was low pressure and the customer care was excellent. More

I called Anderson VW to get a quote to do the Timing Belt change on my VW Jetta. The quoted price was $1000.00 + Tax. I told the price is too high and so if they would like to come down to about $700.00. Bu change on my VW Jetta. The quoted price was $1000.00 + Tax. I told the price is too high and so if they would like to come down to about $700.00. But the dealership didn't accept it. I then called Discount Muffler and brakes and the Good Year Auto Tech Service Center. Discount Muffler quoted $480 + Tax. Good Year Auoto Tech Service quoted $600 + Tax and when I asked them to beat the Discount Muffler price, they did the same Job for $415 + Tax. And this is with 2YR/24,000 mile Warrenty from Good Year Auoto Tech. Anderson VW was asking much more than DOUBLE the price a reputed Auto service center was asking. It's definetely true the VW Dealer will put better genuine VW parts and the Good year would not. But the difference in price for the parts amounts to abosolutely less than $100. Probably about $70 to be precise. ( Prices in their invetory are bloated prices). So, Anderson VW could do this job for $500 with Genuine parts with decent amount of profit. But they are asking more than double of what is reasonable. THIS IS VERY PREDATORY SERVICE PRACTISE. Dealer is the only one who sells genuine parts. So, VW owners have no choice. If you need genuine parts go to the dealer and pay as much as they ask, even if it is more than the value of whole car. This is real bad predatory business! I would recommend all to stay away from Anderson VW dealer for service. More

My VW Tiguan and I recently relocated from the Indianapolis area. It was having door lock issues. I phoned Anderson explaining that I was new in town. I was able to schedule an appointment for a d Indianapolis area. It was having door lock issues. I phoned Anderson explaining that I was new in town. I was able to schedule an appointment for a day convenient for me. Upon arrival I was pleasantly greeted. Derek discussed the lock issues with me. He also did an inspection of the car. I took a seat in the comfortable waiting area while the technician worked on my car. Fresh coffee was available. Periodically Derek checked in with me with updates. We took the approach that we would tackle the obvious and go from there. Upon completion of the service my washed and towel dried Tiguan was ready to go. I am delighted that I was able to locate my new VW dealer closeby in Crystal Lake. Definately the only dealer in my Tiguan's life! When it's time to buy a new VW it's the only place I'll be going to. More