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Frank Boucher Chevrolet Cadillac of Racine

Racine, WI

4.6
1,555 Reviews
Frank Boucher Chevrolet has been serving Racine, WI drivers since 1977. We are a one-stop solution for all your auto needs. Family-owned and operated, our dealership serves Milwaukee, WI and Kenosha Chevrolet drivers with new and used vehicle sales, service, and financing. So when you are looking for a new or used car in Racine, WI or the surrounding area, visit us. Drop by your Kenosha and Milwaukee, WI Chevrolet dealer alternative in Racine today!
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8600 Washington Ave

Racine, WI

53406

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Showing 1,555 reviews

October 02, 2020

Julia Pike was very understanding in that we wanted a special vehicle. She helped with trying to find the right one for us. Chris Tessmer was also understanding and found the car for us. More

by Rjackson105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julia Pike
Oct 26, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

It's great to hear you enjoyed working with Julia and Chris while purchasing your new vehicle! Please don't hesitate to reach out to us if there is anything else we can do for you!

October 02, 2020

I love it. Been going there since 1975. Won't go anywhere else. I believe that I've dealt with the best and they always give me a great deal!!! More

by KOSTERMANJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giovanni Raimondi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Wickert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Sucharda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Towne, Michael Wichgers, Candace Vilbaum, John Kaiser
Oct 26, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

We appreciate your continued loyalty and business with us for over 45 YEARS!

October 01, 2020

I purchased my Cadillac at Frank Boucher, and all service needed has been completed here. The Service Advisors are always friendly and helpful; and the mechanics do a great job addressing my needs. More

by VICTORIANOWE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

Victoria - we are glad you had a positive service visit with us!

September 28, 2020

The Service Dept. Is VERY rude and disrespectful. Im Still waiting on salesmans to contact me in regards to issue, it's over 2 wks More

by TAMMYK69B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Morry Decker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Smith, Hans Freisheim, Jeff Johnson, Ken Kuhfuss, Michael Wichgers, John Kaiser, Mike Carey
Sep 29, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

Tammy K, we are very sorry to hear you had a negative experience with our Service Department. Unfortunately, we are unable to find your full name in our system to contact you directly. When you have the opportunity, please reach out to our Service Manager, Matt Luchini, at 262-886-1010 so we can discuss this further with you.

September 26, 2020

My experience with my lease trade-in and vehicle purchase transaction was so seamless, fast, professional, and easy-going. I would highly recommend making Frank Boucher your go-to Dealership and making Char More

by sasha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Bussian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

Sasha -- we are thrilled you enjoyed your time working with Charlie during your buying process. We hope to see you again in the future!

September 25, 2020

Part arrived the next day. My wife's Vehicle was in and out in minutes! Outstanding! Always a great experience working with Boucher's Service Department. More

by JBURNS40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

We are thrilled your service experience with us was fast and efficient!

September 25, 2020

I brought my truck in to be looked over because it’s at 200,000 miles. I asked the person who booked my appointment to have the mechanic give it a complete look over. I was called back and given some items More

by RNOONAN3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hans Freisheim
Sep 29, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for the feedback. When you have the opportunity, please reach out to our Service Manager, Matt Luchini, at 262-886-1010 so we can discuss the issue you found with the hole in your muffler and further discuss exactly what our Service Department checked regarding your vehicle.

September 23, 2020

Quick and fast service. Staff was nice, welcoming and helpful. The staff was able to find out the issue with the car in the same day. I would recommend Chevy to friends and family. More

by Davis, Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hans Freisheim
Oct 26, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your recommendation and review!

September 23, 2020

Work has service bulletin to repair. Visit to lynch Chevy did not document issue under warranty. Vehicle was 1000 mile out of drive train warranty and repair was not covered even with bulletin and pre More

by STEVESMITS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hans Freisheim
Oct 26, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

Steve - we are sorry for any frustration we have caused you. Please reach out to our Service Manager, Matt Luchini, at 262-886-1010 so we can discuss this situation further with you.

September 23, 2020

Had a 9:00 appointment for oil change and tire rotation told tech filters were fine and I would change them, at 10:00 he's showing me filters which made my appointment even longer at 10:20 he tells me my c More

by SCOTTHEUSDENS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Morry Decker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wichgers
Sep 29, 2020 -

Frank Boucher Chevrolet Cadillac of Racine responded

Scott - we are disappointed to hear that many aspects of your service experience were negative. Please reach out to our Service Manager, Matt Luchini, at 262-886-1010 so we can discuss this further and go the extra mile to make things right.

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