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Frank Boucher Chevrolet Cadillac of Racine

Racine, WI

Overview
Employees
Reviews
Vehicles
4.6
1,418 Reviews
Frank Boucher Chevrolet has been serving Racine, WI drivers since 1977. We are a one-stop solution for all your auto needs. Family-owned and operated, our dealership serves Milwaukee, WI and Kenosha Chevrolet drivers with new and used vehicle sales, service, and financing. So when you are looking for a new or used car in Racine, WI or the surrounding area, visit us. Drop by your Kenosha and Milwaukee, WI Chevrolet dealer alternative in Racine today!
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8600 Washington Ave

Racine, WI

53406

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Showing 1,418 reviews

November 28, 2022

Morry and the crew always does a fantastic job of taking care of my vehicles. I would recommend the Boucher service staff to anyone. More

by M Peterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
November 26, 2022

Always good communication with Michael from service, My Escalade gets repaired quickly and efficiently . Always get good service from Boucher . More

by Sylschmidt69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wichgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
November 26, 2022

This rating is for this particular visit. Past experiences have been 5 stars or better. For some reason, this oil change, service was subpar. I had an appointment, yet was not acknowledged More

by Konjuraken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure, it was a woman at the second desk as y
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Nov 27, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to give us a call so we can discuss your visit one-on-one. Jim Piscitello, Service Manager 262-886-1010

Nov 29, 2022 -

Konjuraken responded

Hi Jim - I will be coming in for an oil change later this week. Again, I do trust Boucher service and feel the quality is 5 stars. My rating was for this particular visit. Does not diminish my respect. See you later this week. Ken

Helpful
November 23, 2022

Bought a used truck had a couple issues. They took care of the problem. Overall satisfied More

by SHANE.BEARD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Shane, Thanks for sharing about your experience with Frank Boucher Chevrolet Cadillac of Racine. We appreciate your business and hope to see you again soon!

Helpful
November 23, 2022

Everything about Frank Boucher my family loves the the service and especially your sales people. LUKE Lueneburg is number one and Heather Vesley is awesome. Thank you for a great job thing Boucher. More

by Gloria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Vesley , Luke Lueneburg
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Nov 25, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Gloria, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Luke met your expectations. Thank you again for choosing Frank Boucher Chevrolet Cadillac of Racine, we look forward to having you as one of our valued customers for many more years to come!

Helpful
November 21, 2022

Really nice people and great customer service…I feel like they’re actually honest! They took great care of my caddy More

by timothybuldak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Kuhfuss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wichgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Piscitello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your very kind review, Timothy. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Frank Boucher Chevrolet Cadillac of Racine.

Helpful
November 19, 2022

Prompt service response when I arrived, waiting time was less than expected. Comfortable waiting area. More

by dalegraeven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wichgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine!

Helpful
November 19, 2022

Lots of people sitting at their desks when one arrives for service. Not too many interested in coming out to greet the customer - even to say, “I’ll be with you as soon as I can.” More

by GESIMON75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Nov 21, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please give me a call directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and I'd love the opportunity to get more details to see if we can turn this situation around for you. Jim Piscitello, Service Manager 262-886-1010

Helpful
November 18, 2022

The dealership always does there best to help with whatever your issue or problem is. More

by michellejanczak66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wichgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2022 -

michellejanczak66 responded

Thanks for all your help.

Helpful
November 17, 2022

Easy to communicate with. Friendly service and always works in a timely matter. Also has family employeed More

by DSUCH732
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
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Nov 20, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Helpful
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