Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville

Pleasant sale, and willing to work with you to deliver While I am happy that I will finally be getting the Jetta of my choice and not what happens to be in the lot at the time for the money I have to spend While I am happy that I will finally be getting the Jetta of my choice and not what happens to be in the lot at the time for the money I have to spend, I was initially highly disappointed in the sales experience I had while purchasing this vehicle. While the salesman, Cameron, was pleasant and helpful enough in all stages of the sale, he wasn't aware of the Boucher chain's policies regarding customers bringing in their own financing (I'll cover that in a moment), and so didn't pass that information on to us when we called. We came up to the Janesville location to test drive the car (a formality, really, as I was pretty certain I would be purchasing it regardless), a 30 minute drive from where we live. Unfortunately, at no time during the initial phone conversation were we told bringing a loan check from our bank to cover the purchase might pose a problem or cause a delay in delivery. The test drive went fine, and I was happy with the car in all respects, so we sat down to start the purchase. As I said, Cameron was very helpful at every step of the process, even going so far as to see if they offered an active duty military/veteran/retiree discount (they did) and helped us in producing the documentation we needed to prove we qualified for it. Then we presented the check. Cameron takes it and, obviously not quite knowing how to deal with it, says he needs to talk to the finance department and he'll be right back. The problem was this: The Frank Boucher group has a policy regarding bank drafts that prevents them from releasing the vehicle until the funds clear their bank, and that the process could take up to 7-10 business days. The finance department rep came over, and informs us of the policy and during the conversation did ask if it is possible to convert the loan to a wire transfer (short answer: no, it wasn't). So, while disappointed with the news that it would take up to two weeks to receive the vehicle while waiting for the funds to clear their bank, we proceeded with the purchase. Edit: I spent the next week keeping tabs on the funds on our side of the transaction, and was ultimately able to provide them with proof that the check had posted on our side, giving them a way to work some wiggle room out of the normally inflexible policy, allowing them to deliver the vehicle a few days earlier than anticipated. This restored our faith in the dealership we had grown to respect over the past few years, and we will be buying our next vehicle from them. More

Steven and TJ have been great!! Service Dept got me right in! I’m so happy We bought our Atlas here. We love our new SUV right in! I’m so happy We bought our Atlas here. We love our new SUV More

Great Experience It was a pleasure working with Rebecca Henke at Boucher of Janesville. They offered great trade value for our vehicle and worked with us to come up wi It was a pleasure working with Rebecca Henke at Boucher of Janesville. They offered great trade value for our vehicle and worked with us to come up with an agreeable finance option. Would reccommend. More

Linda was very helpful in getting me back on the road. I had a flat tire on my way to WI. She very helpful in getting me a new tire and taking care of getting my Jeep back in order for my vacation. I truly had a flat tire on my way to WI. She very helpful in getting me a new tire and taking care of getting my Jeep back in order for my vacation. I truly appreciate her assistance More

Love our new Grand Cherokee It was a pleasure doing business with Jeff and Nate at Boucher. We were able to work out a great deal and the dealership worked with me to get the exa It was a pleasure doing business with Jeff and Nate at Boucher. We were able to work out a great deal and the dealership worked with me to get the exact vehicle we wanted. More

First Class Team! I had a great experience buying our new Jeep Renegade at this Frank Boucher in Janesville. Sales Manager Ryan Arkens tracked down the model I was lo I had a great experience buying our new Jeep Renegade at this Frank Boucher in Janesville. Sales Manager Ryan Arkens tracked down the model I was looking for and along with Jeffery Fields made the overall buying experience delightful. I highly recommend working with the seasoned professionals if you are looking for a new car. More

I loved working with Jeremy Weathers. He helped me out a lot and walked me through everything. I was a little taken back with the taxes and fees at the end but they worked with me to get a price I felt a li lot and walked me through everything. I was a little taken back with the taxes and fees at the end but they worked with me to get a price I felt a little more comfortable with. More

They were very professional and helped me with any questions I had. This was my first new car and it was so easy. Very happy. questions I had. This was my first new car and it was so easy. Very happy. More

Car buying experience I hadn’t bought a new car in quite awhile, so I was a bit nervous going in. Everyone at Frank Boucher in Janesville were very helpful and knowledgea I hadn’t bought a new car in quite awhile, so I was a bit nervous going in. Everyone at Frank Boucher in Janesville were very helpful and knowledgeable about their vehicles. They also put me at ease and there was no pressure sales. I want to especially thank Jeremy Weathers for his help, knowledge and patience working with me! Many kudos to Jeremy! I would definitely recommend this dealership to anyone looking for a new or used car! More

Jericho was excellent to work with, 5 star rating for her Took two weeks to get brake appointment, then another 4-5 days to reschedule. then had to return due to key faub programming failed on 1 of 3 faubs. Took two weeks to get brake appointment, then another 4-5 days to reschedule. then had to return due to key faub programming failed on 1 of 3 faubs. But Everything now works on our car-a pleasure to drive- More