Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville

Nobody was wearing a mask, even when we approached with ours on. In the past we were were very happy after our visits. Recently we have just been incredibly nervous. ours on. In the past we were were very happy after our visits. Recently we have just been incredibly nervous. More

Rebecca found the vehicle we were interested in and contacted us immediately upon arrival. We were very satisfied with the process from start to finish. contacted us immediately upon arrival. We were very satisfied with the process from start to finish. More

vw jetta friendly, clean, efficient, helpful, thorough. this is the way i would describe my visit to the frank boucher volkswagen dealership and service center friendly, clean, efficient, helpful, thorough. this is the way i would describe my visit to the frank boucher volkswagen dealership and service center in janesville. More

After thoughts on the sale it was not what I had asked for. The sales process was not clear as it should have been. I was not able to compare the financial situation as I could have been. for. The sales process was not clear as it should have been. I was not able to compare the financial situation as I could have been. More

they picked up fixed and delivered back to me , I was looking for a new dealership in Janesville I think I found 1 , everyone was friendly , hard to judge quality when only had for 2 days , everythi I was looking for a new dealership in Janesville I think I found 1 , everyone was friendly , hard to judge quality when only had for 2 days , everything seems good. More

2019 Dodge Durango SRT The team was fast and friendly. Always a great experience, I walked around the showroom as my suv was being serviced, was greeted and welcomed with a The team was fast and friendly. Always a great experience, I walked around the showroom as my suv was being serviced, was greeted and welcomed with a friendly smile More

Best Car Buying Experience YET! My family and I are in love with our new VW Atlas SUV! It was everything you and staff said it would be. Also a big THANK YOU to my Sales Associate Mi My family and I are in love with our new VW Atlas SUV! It was everything you and staff said it would be. Also a big THANK YOU to my Sales Associate Mike Thorton. He really took the time to find me the best option for my family. Also he understood time is of the essence when you have two toddlers at home. NO TIME WASTED, we were able to complete all paperwork online! We were in and out in 20 minutes. That made my day, and the drive home in my new ride so much sweeter. The two cars I purchased and leased from other dealers took 3 and 4 hours each. Not the case Frank Boucher! We will back to purchase our next car with Mike! More

I had a great experience at Frank Boucher of Janesville. From entry, I received a wholesome greeting and immediate assistance. The GM Nate Blaser and the sales person Keith Norris were quite helpful. Mr. No From entry, I received a wholesome greeting and immediate assistance. The GM Nate Blaser and the sales person Keith Norris were quite helpful. Mr. Norris’ friendliness and perfessionalism are nearly unmatched in the service industry. Additionally, the entire affair was prompt and attentive. Mr. Norris is someone I highly recommend to work with for a great car buying experience. More

First Time for Service I had a remote start installed in my Wrangler. Called and made the appointment. The person on the phone took down the necessary info on my vehicle. I had a remote start installed in my Wrangler. Called and made the appointment. The person on the phone took down the necessary info on my vehicle. I showed up on the day of the appointment, dropped off the vehicle and came back when they called. Chatted with the salesman that sold me the vehicle as well. In and out, no problems! More

First time I've received bad service Generally, I'm very happy with the service provided at Boucher. This time, I received a phone call at the end of the day of service informing me they Generally, I'm very happy with the service provided at Boucher. This time, I received a phone call at the end of the day of service informing me they'd need to keep the vehicle overnight. No offer to provide a loaner vehicle; I had to request it since I had no way to get home from work. Good thing I requested it; it took over a week to get the problem fixed. Communication throughout the process was poor and was told several times my vehicle would be done by end of day only to receive a phone call at the end of the day telling me it would be tomorrow by the end of the day. My husband wanted more information about the problem and had to call multiple times to try to get his call returned. Ultimately, my car runs great after the repairs were complete, but the entire service process was frustrating. Very disappointing compared to the normal service I've received in the past. More