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Frank Boucher Kia of Racine - Service Center

Racine, WI

4.5
463 Reviews

463 Reviews of Frank Boucher Kia of Racine - Service Center

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May 23, 2022

The worst! I went in needing an alternator and $1700.00 later, the engine light came on before we could drive out of the service garage. I pointed that fact out More

by ERVINMARSHALL928
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Miller
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annica Abbott
May 24, 2022 -

Frank Boucher Kia of Racine responded

Ervin- thank you for taking the time to leave us a review. Our service technician's took a photo of your check engine like that was on when you dropped off your vehicle We went ahead and replaced the alternator per your request. Upon your return we did a diagnosis of a stretched timing chain. Please let us know if you change your mind and would like us to take care of this repair for you. Thank you for speaking with our Service Manager, Chris Miller. Please let us know if there is anything else we can do for you.

May 17, 2022

They got me in quickly, were kind and fixed it all before my napping baby woke up. I appreciated them checking everything to make sure I was safe to drive my commute the next day. More

by VALERIELYVERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annica Abbott
May 17, 2022

Always a very friendly environment Everything is explained before work is started. Quick and efficient work Very pleased. More

by PATTITTSWORTH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022

I have had nothing but good experiences with Boucher. They are always attentive and helpful. More

by CONNIELITRENTA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annica Abbott
Jun 02, 2022 -

Frank Boucher Kia of Racine responded

Thank you so much for the awesome review! Take care!

May 13, 2022

Professional, friendly, quality service from the call for appointment, to the entry into service appointment area and beyond until service completion. Great customer service! Keep up the super job. More

by DCANDO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Employees at service and checkout counter, car service mechanic., Annica Abbott
Jun 02, 2022 -

Frank Boucher Kia of Racine responded

Thank you so much! We appreciate you taking the time to leave such an awesome review. Thanks,

April 29, 2022

I came for oil change and it was very professional Chris the service manager unbelievably efficient and friendly it was a great experience keep doing a great job you’re doing More

by NANCY.MEILAHN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2022 -

Frank Boucher Kia of Racine responded

We really appreciate you taking the time to leave us feedback on your visit! We hope to be of service to you again!

April 28, 2022

15 words seems not entirely enough. ,too say how good the service is . excellent service 👏 the best of da best 👌 More

by CHUTTSR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Jacoby
Apr 29, 2022 -

Frank Boucher Kia of Racine responded

Thanks for your positive feedback!

April 27, 2022

The service was wonderful as alway's! Car wash service was good.Everything was fine. More

by DOROTHYT1945
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2022 -

Frank Boucher Kia of Racine responded

Thank you for the great review! We appreciate it.

April 24, 2022

Annica is very knowledgible and super friendly. I trust her honesty and efficiency with the service on my KIA SOUL+. Thankyou, Jim Sadowski 4-24-22. More

by JIMSADOWSKI41.CAV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annica Abbott
Apr 25, 2022 -

Frank Boucher Kia of Racine responded

Thank you so much for leaving us some great feedback!

April 22, 2022

I think your staff is friendly I’ve dealt a lot with Annika she’s always resolve any issues iPad and I liked the woman young woman that sold me my car but I she’s no longer there unfortunately and any p More

by julieabbas53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annica Abbott
Apr 25, 2022 -

Frank Boucher Kia of Racine responded

Julie- thank you for taking the time to leave us a review!

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