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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

May 28, 2020

Thanks very much to Joseph stalcup for helping me with my choice. I have a 1999 chev Silverado for 21years that I bought from frank brown used car and truck for a good price too. More

by albertgarcia201
Recommend Dealer
Yes
Employees Worked With
Joseph Stalcup
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Jun 08, 2020 -

Frank Brown Auto and Truck Ranch responded

albertgarcia201, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 26, 2020

Getting an oil change is so easy. The staff even takes coronavirus precautions. Terry is the best associate to work with and has been there to help me out every step of the way! Super friendly! More

by iamtivo
Recommend Dealer
Yes
Employees Worked With
Terry
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May 26, 2020 -

Frank Brown Auto and Truck Ranch responded

iamtivo, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 26, 2020

My tags have expired over a month ago. I called and text multiple times to see whats going on and nothing. No offer to extend my temporary plates nothing. This is very frustrating. I am constantly worried I More

by Jlpadron86
Recommend Dealer
No
Employees Worked With
Blake Silvas, Phillip Richardson, Philip Jansen, Dayne O'Reilly, Tyson Hall, Kienan Beasley, Ricardo Alegria, Albert Botello
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Jun 08, 2020 -

Frank Brown Auto and Truck Ranch responded

Jlpadron86, Thank you for taking the time to share your comments concerning your recent experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have shared your concerns with our Frank Brown Sales Manager and our Frank Brown Sales Team. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 26, 2020

The dealership made the whole process super easy. I told Dylan what I was looking for and he had everything knocked out in a day. More

by Chris Dew
Recommend Dealer
Yes
Employees Worked With
Dylan Otts, Phillip Richardson
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May 26, 2020 -

Frank Brown Auto and Truck Ranch responded

Chris Dew, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2020 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

May 25, 2020

Best ever car buying experience! I am an online car shopper, and this has been my all-time best car buying experience. Phillip Richardson, Sales & Leasing Consultant, communicated wit More

by ccarth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Masri , Phillip Richardson
Report | Print
May 26, 2020 -

Frank Brown Auto and Truck Ranch responded

ccarth, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2020 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

May 25, 2020

Paul Vera is always polite, knowledgeable and fair. I can always go to Frank Brown to get my auto needs met. And service is great. More

by dtumlinson
Recommend Dealer
Yes
Employees Worked With
Paul Vera 5 ??
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May 26, 2020 -

Frank Brown Auto and Truck Ranch responded

dtumlinson, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 24, 2020

Good service. No long wait hours. I just wanna say thank you for all you do. Good job. Keep it up. God bless y’all. More

by rapt0711
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
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May 26, 2020 -

Frank Brown Auto and Truck Ranch responded

rapt0711, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 23, 2020

I always get excellent service so it’s worth my two hour drive for the past four years to obtain the good quality service Frank Brown provides. More

by rick_robledo2
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Report | Print
May 26, 2020 -

Frank Brown Auto and Truck Ranch responded

rick_robledo2, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

May 23, 2020

Service department communication was exceptional. I’ve never had a better service experience. They actually cared about fixing the vehicle. In fact they fixed the issue and found another I didn’t mention More

by Jared
Recommend Dealer
Yes
Employees Worked With
Ronnie
Report | Print
May 26, 2020 -

Frank Brown Auto and Truck Ranch responded

Jared, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

May 22, 2020

Great service as always from start to finish from all the service staff! They are very nice and helpful and never a long wait time even without an appointment! More

by lubosquez
Recommend Dealer
Yes
Employees Worked With
All
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May 26, 2020 -

Frank Brown Auto and Truck Ranch responded

lubosquez, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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