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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,117 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,117 reviews

February 03, 2020

The staff are professional and courteous. They took the time to explain questions I had about my Honda Odyssey. My work was completed quickly as well. More

by Mike
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/A
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Feb 05, 2020 -

Frank Brown Auto and Truck Ranch responded

Mike, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
February 03, 2020

Very professional and fast nice clean vehicles..... Albert Botello got me in the perfect truck that fit my description with the payment I wanted and more!! More

by randyperez926
Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2020 -

Frank Brown Auto and Truck Ranch responded

randyperez926, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
February 02, 2020

as usual went for an changed oil.happy with the service.Terry is always kind and friendly.excellent customer service.will definitely come back again. More

by Verfam
Recommend Dealer
Yes
Employees Worked With
Terry
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Feb 03, 2020 -

Frank Brown Auto and Truck Ranch responded

Cvergara, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
January 31, 2020

Great experience It was very easy to schedule a service appointment and I was pleased with the speed of the service when I arrived. I highly recommend Frank Brown. More

by kldavis6560
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know names of people I dealt with
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Feb 03, 2020 -

Frank Brown Auto and Truck Ranch responded

kldavis6560, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
January 31, 2020

Eric was awesome along with the entire staff. Courtesy and accuracy in all aspects of this transaction. Will highly recommend in the future. Everyone was attentive and helpful. Only 100 miles o More

by mheathington
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Ward, Steve Lunsay
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Feb 03, 2020 -

Frank Brown Auto and Truck Ranch responded

mheathington, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
January 31, 2020

EXCELLENT SERVICE Took car in for oil change and service was SUPERB (as usual). Also found out that it's time for the 30,000 mile maintenance which I will schedule soo More

by Adrienne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry (Cashier); Dean Loveless
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Feb 03, 2020 -

Frank Brown Auto and Truck Ranch responded

Adrienne, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
January 30, 2020

New Truck I've bought at least 15-20 vehicles both business and personal and have always enjoyed the quality of service and products at Frank Brown. Every sales More

by fiberag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2020 -

Frank Brown Auto and Truck Ranch responded

fiberag , Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2020 GMC Sierra and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
January 30, 2020

Frank Brown has the best service advisors I have ever dealt with at any GMC dealership.Ronnie Botello has helped me several times and you need to do is tell him the problem and it’s taken care of immedia More

by tom.luttrell
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
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Feb 03, 2020 -

Frank Brown Auto and Truck Ranch responded

tom.luttrell, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
January 30, 2020

very very happy it is the third pickup we have bought been very pleased the sale and service and paul did excellant job d was helpful showing how it all works paul ha More

by bob@vistagrandedairy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
paul
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Feb 03, 2020 -

Frank Brown Auto and Truck Ranch responded

bob@vistagrandedairy.com, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
January 29, 2020

I experienced great service with Ronnie Botello he is a very nice and helpful guy. He has great hospitality and is very knowledgeable about his work. As long as Ronnie Botello works there I will not go any More

by Daniel
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Report | Print
Jan 30, 2020 -

Frank Brown Auto and Truck Ranch responded

Daniel, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
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