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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

May 02, 2020

I will say without a doubt Rob Phillips was the best. It was the BEST experience I have had and this is my fourth lease. He followed thru with everything he said he would. Which was NOT my experience in the More

by pkhbeliever
Recommend Dealer
Yes
Employees Worked With
Rob Phillips, Mike
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May 04, 2020 -

Frank Brown Auto and Truck Ranch responded

pkhbeliever, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

May 01, 2020

They went out of their way to get us what we wanted. And back on the road in a fair amount of time. This is the third and fourth vehicles that we purchased from them. More

by Mcalister52
Recommend Dealer
Yes
Employees Worked With
Brian Cole & Stephen Lunday
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May 04, 2020 -

Frank Brown Auto and Truck Ranch responded

Mcalister52, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2020 GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

May 01, 2020

The staff at this dealer ship was very helpful! Kienan helped a lot with the buying proses and stayed later so I was able to come in! More

by dallinwoods1
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
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May 04, 2020 -

Frank Brown Auto and Truck Ranch responded

dallinwoods1, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

May 01, 2020

Thank you for being so friendly and accommodating when I brought my car in for an oil change. Best part - no appointment! You were great! 👍 More

by Granfran
Recommend Dealer
Yes
Employees Worked With
Ronnie & David
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May 04, 2020 -

Frank Brown Auto and Truck Ranch responded

Granfran, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

May 01, 2020

This is a great car dealership where the customer always comes first!! The service was professional, efficient, and courteous!! I recommend this car dealership highly!! More

by agardner2
Recommend Dealer
Yes
Employees Worked With
John Cary. I’ll give John Cary 10 STARS!!!
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May 04, 2020 -

Frank Brown Auto and Truck Ranch responded

agardner2, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2020 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

May 01, 2020

Didn’t take long to get job done. I got there just before 7 and watched a little HGTV while I waited in the lobby which had all customers at least 6 feet apart. Before I knew it, I was paying my bill and on More

by serenalynnvoss
Recommend Dealer
Yes
Employees Worked With
Tony V and Terry at front desk. Both were great.
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May 04, 2020 -

Frank Brown Auto and Truck Ranch responded

serenalynnvoss, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

May 01, 2020

Thanks to Tony in the service department always takes care of business class act thanks Tony. Always keeps up with our service with any questions. More

by rnkmja31ra@sbcglobal.net
Recommend Dealer
Yes
Employees Worked With
Tony Vierra, Ricardo Alegria
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May 04, 2020 -

Frank Brown Auto and Truck Ranch responded

rnkmja31ra, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

April 30, 2020

Great service and very efficient!! The attention to promptly getting your car into service bay and clean waiting area is greatly appreciated. Always very timely work and the check out More

by hobwam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who worked on car, but all involved very professional
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May 04, 2020 -

Frank Brown Auto and Truck Ranch responded

hobwam, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

April 29, 2020

the service was good and fast. But when i went home, i noticed there was a scratch inside my passenger seat. so thats my complain. i dont know how it happened but prior to the service there were no scratc More

by donapanganiban
Recommend Dealer
Yes
Employees Worked With
Tony V, Blake Silvas
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Apr 29, 2020 -

Frank Brown Auto and Truck Ranch responded

donapanganiban, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

April 29, 2020

The sales and service team at Frank Brown have always been outstanding. No reason to look anywhere else, Frank Brown is the place to do business. Terry in Honda service always does an outstanding job. More

by TroyC
Recommend Dealer
Yes
Employees Worked With
Terry - Service
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Apr 29, 2020 -

Frank Brown Auto and Truck Ranch responded

TroyC, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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