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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,119 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,119 reviews

January 03, 2020

New truck purchase Awesome service and customer relations. Kiernan went overboard to assist me and work through the process. Did a great job of going over the vehicle More

by jcknight323
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2020 -

Frank Brown Auto and Truck Ranch responded

jcknight323, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

January 03, 2020

Awesome Excellent service and experience. Phil was friendly and professional. We felt like he helped discuss our options and also helped us get a great deal. More

by tgriffkimball
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2020 -

Frank Brown Auto and Truck Ranch responded

tgriffkimball, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

January 02, 2020

Excellent Service David Charleboise was very helpful and informative. He assisted with everything from finding the correct bed cover to scheduling it for install. I f More

by sdchilders
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Charlebois
Jan 06, 2020 -

Frank Brown Auto and Truck Ranch responded

sdchilders, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

January 02, 2020

Oil change The are always polite and friendly staff. Did not take very long to get serviced. They are always nice and helpful even when checking out. Great job! More

by Sandrena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Martinez was the tech
Jan 06, 2020 -

Frank Brown Auto and Truck Ranch responded

Sandrena, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 02, 2020

This was the best experience I ever had. This was so easy and quick and I will for sure have Frank Brown change my oil in the future. They changed my oil and inspected the car and it was rea More

by cbrock2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Did not get their names
Jan 02, 2020 -

Frank Brown Auto and Truck Ranch responded

cbrock2, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 02, 2020

Great service Customer service was great!!! Helpful and quickly found exactly what I wanted!!! And the price was excellent!!! I'd recommend you company to anyone n More

by Partytimemike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dayne O'Reilly
Jan 06, 2020 -

Frank Brown Auto and Truck Ranch responded

Partytimemike, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 02, 2020

New Truck Great dealership to work with. Being from Austin, the staff at Frank Brown could teach a thing or two back in the city. JR was extremely helpful d More

by Beeker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JR Gilvin
Jan 06, 2020 -

Frank Brown Auto and Truck Ranch responded

Beeker, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

January 02, 2020

Thorough They were very quick, efficient, and explained everything in detail. Can’t ask for better service at such a great price! Also enjoy television and fre More

by JonO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello, Terry Perkins
Jan 06, 2020 -

Frank Brown Auto and Truck Ranch responded

JonO, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 02, 2020

Great experience I had a great experience with a salesman names Paul Vera. This is the second vehicle I have purchased from Mr Vera. He is very pleasant and a good sal More

by scott
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Vera
Jan 06, 2020 -

Frank Brown Auto and Truck Ranch responded

scott, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

January 02, 2020

Excellent customer service!! Very courteous and helpful. Ronnie always works hard to get me in and out of service as quickly and as efficiently as possible. Very glad he is my ser More

by Carrla
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2020 -

Frank Brown Auto and Truck Ranch responded

Carrla, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

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