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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

March 16, 2020

Very Happy with this Honda dealership. Been their customer since 2014. Their team is honest and sincere. Terry is always helpful to customers! Always feel I am in good hand. More

by deepamahajan38
Recommend Dealer
Yes
Employees Worked With
Terry
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Mar 17, 2020 -

Frank Brown Auto and Truck Ranch responded

deepamahajan38 , Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 16, 2020

Fast and friendly service. Great sales staff and wide variety of vehicles. There is also great pricing on all vehicles. Looking forward to my next purchase. More

by Jaimesigns
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria, Albert Botello
Report | Print
Mar 17, 2020 -

Frank Brown Auto and Truck Ranch responded

Jaimesigns, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 16, 2020

Oil Change LOVE Frank Brown. They always take such good care of me and my vehicle. Quick and excellent service. Appreciate everyone at Frank Brown very much. More

by stacyshivers84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Mar 17, 2020 -

Frank Brown Auto and Truck Ranch responded

stacyshivers84, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 16, 2020

Angel and Emilio worked very hard to help us get my daughter’s dream car. Thank you guys for staying late and everything you did More

by ANAJAMZ
Recommend Dealer
Yes
Employees Worked With
Angel Marciel
Report | Print
Mar 17, 2020 -

Frank Brown Auto and Truck Ranch responded

ANAJAMZ, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2020 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

March 16, 2020

The purchase was timely, professional and pleasant. My salesman, Phillip made the whole process easy. Also Michael, the sales manager was friendly and conscious of my time. More

by LEWIS52
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Report | Print
Mar 17, 2020 -

Frank Brown Auto and Truck Ranch responded

LEWIS52, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2020 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

March 12, 2020

I got greeted in the matter of one minute! I also had a shorter than expected wait time. I will always come back to get my car serviced here. More

by hallie6g
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Mar 17, 2020 -

Frank Brown Auto and Truck Ranch responded

hallie6g, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 12, 2020

I took my vehicle to have the oil changed and the recall on it taken care of. The staff was very friendly and professional. They called me to let me know that they were just wait on someone to take care of More

by Doranavarrette
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Report | Print
Mar 17, 2020 -

Frank Brown Auto and Truck Ranch responded

Doranavarrette, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 12, 2020

The mechanic did a poor job putting the battery back. All the screws and bolts were loose and the battery almost fell out from the bracket. More

by Hoi
Recommend Dealer
No
Employees Worked With
Dan Bryant
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Mar 17, 2020 -

Frank Brown Auto and Truck Ranch responded

Hoi, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have shared youre comments with our Service Manager and Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 12, 2020

The personnel was friendly as I drove my car in but so were the driver who drove to & from but so was Terry! Thank you. More

by M. Dolores Garcia
Recommend Dealer
Yes
Employees Worked With
Terry and the driver who drove me to & from my house
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Mar 12, 2020 -

Frank Brown Auto and Truck Ranch responded

M. Dolores Garcia , Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 12, 2020

I walked all over the GMC LOT before Eric Miles came out to assist me, showed me a very nice truck I have wanted for years. Bought the truck after shopping around, Eric was great and it was easy to get paym More

by cjeter
Recommend Dealer
Yes
Employees Worked With
Eric Miles
Report | Print
Mar 12, 2020 -

Frank Brown Auto and Truck Ranch responded

cjeter, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2020 GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

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