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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

February 21, 2020

Was a great visit again. This was my second time to get my vehicle serviced and they did a great job. I was in and out in matter of minutes. Thank you for such great service you have got a customer for lif More

by LBD1964
Recommend Dealer
Yes
Employees Worked With
Albert Botello
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Feb 25, 2020 -

Frank Brown Auto and Truck Ranch responded

LBD1964, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

February 21, 2020

HORRIBLE SERVICE! Had an appt to repair rear door and waited 5 days. My car was NEVER even looked at. Finally just picked it up. More

by brkkrstn
Recommend Dealer
No
Employees Worked With
Ronnie in Service Dept
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Feb 25, 2020 -

Frank Brown Auto and Truck Ranch responded

brkkrstn, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. I have shared your comments with our Frank Brown Service Manager and Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

February 20, 2020

It was an enjoyable...and fast...used car buying experience. Tyson Hall is an engaging and personable salesman. I would go there again and would refer others to them as well. More

by mdmadsen
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
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Feb 25, 2020 -

Frank Brown Auto and Truck Ranch responded

mdmadsen, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

February 20, 2020

Awesome customer service. Car was in and out in a timely fashion. Glad we bought our car from Frank Brown. Would recommend to friends! Thanks More

by je9403
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
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Feb 25, 2020 -

Frank Brown Auto and Truck Ranch responded

je9403, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

February 20, 2020

Went in for oil change and was greeted promptly and friendly with a quick explanation of what they would do. I was asked if there was anything else and I mentioned possible tire rotation if needed. Tur More

by MGROUSE
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 20, 2020 -

Frank Brown Auto and Truck Ranch responded

MGROUSE, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

February 20, 2020

Really excellent service. Honda Service takes great care of my car. Especially Tony snd Rudy. Service is quick and I appreciate the ride when needed! More

by janis.elliott
Recommend Dealer
Yes
Employees Worked With
Tony - 5 stars!
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Feb 20, 2020 -

Frank Brown Auto and Truck Ranch responded

janis.elliott, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

February 20, 2020

Just an oil change Took my elderly Acura in for an oil change, and it was done quickly and done well. Love the way the dealership always does a check of everything. More

by deborahewiggins
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Feb 25, 2020 -

Frank Brown Auto and Truck Ranch responded

deborahewiggins, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

February 20, 2020

Always helpful and inviting. I purchased my car here and get it serviced and always appreciate the way that I am treated with respect. Thanks! More

by kdennis6746kd
Recommend Dealer
Yes
Employees Worked With
Terry
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Feb 20, 2020 -

Frank Brown Auto and Truck Ranch responded

kdennis6746kd, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

February 20, 2020

The guys are always so friendly and helpful. There’s never any issue, and that’s why I always come back. And when it’s time to cash out, Terry is very nice. More

by veronica.valenzuela
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Feb 25, 2020 -

Frank Brown Auto and Truck Ranch responded

veronica.valenzuela, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

February 19, 2020

Excellant service. My second purchase with this dealer and both times it has been pleasant experience. I have also used their servcie department on the first vehicle I More

by kuuser1002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
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Feb 20, 2020 -

Frank Brown Auto and Truck Ranch responded

kuuser1002, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2020 GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

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