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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,359 Reviews
Call Dealership (806) 796-7777
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,359 reviews

February 21, 2020

My appointment was for an oil change. It was easy to set it up online. My car was ready quickly while I enjoyed coffee in the comfortable waiting area. The gentleman who checked me out was very nice and hel More

by cruddydon
Recommend Dealer
Yes
Employees Worked With
Philip Jansen, Dan Bryant
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Feb 25, 2020 -

Frank Brown Auto and Truck Ranch responded

cruddydon, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

February 21, 2020

I was happy with the service they provided! I was able to show up and get my car in the shop in no time! They really did a good job in getting my oil changed! More

by kaylajohnson29
Recommend Dealer
Yes
Employees Worked With
Dayne O'Reilly
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Feb 25, 2020 -

Frank Brown Auto and Truck Ranch responded

kaylajohnson29, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

February 21, 2020

Prompt attention to my vehicle. Diagnosed the problem and got right on it. The price for the work completed was affordable. I did not feel over charged. More

by avery.bobby23
Recommend Dealer
Yes
Employees Worked With
Dean
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Feb 25, 2020 -

Frank Brown Auto and Truck Ranch responded

avery.bobby23, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

February 21, 2020

No high pressure salesman. Everybody helpful especially Steve Hayes who delivered the car. Thanks Paul Vera who did a great job explaining all the new finctions. More

by rodney19
Recommend Dealer
Yes
Employees Worked With
Paul Vera
Report | Print
Feb 25, 2020 -

Frank Brown Auto and Truck Ranch responded

rodney19, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

February 20, 2020

Just an oil change Took my elderly Acura in for an oil change, and it was done quickly and done well. Love the way the dealership always does a check of everything. More

by deborahewiggins
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Feb 25, 2020 -

Frank Brown Auto and Truck Ranch responded

deborahewiggins, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

February 20, 2020

It was an enjoyable...and fast...used car buying experience. Tyson Hall is an engaging and personable salesman. I would go there again and would refer others to them as well. More

by mdmadsen
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
Report | Print
Feb 25, 2020 -

Frank Brown Auto and Truck Ranch responded

mdmadsen, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

February 20, 2020

Awesome customer service. Car was in and out in a timely fashion. Glad we bought our car from Frank Brown. Would recommend to friends! Thanks More

by je9403
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
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Feb 25, 2020 -

Frank Brown Auto and Truck Ranch responded

je9403, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

February 20, 2020

The guys are always so friendly and helpful. There’s never any issue, and that’s why I always come back. And when it’s time to cash out, Terry is very nice. More

by veronica.valenzuela
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Feb 25, 2020 -

Frank Brown Auto and Truck Ranch responded

veronica.valenzuela, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

February 20, 2020

Always helpful and inviting. I purchased my car here and get it serviced and always appreciate the way that I am treated with respect. Thanks! More

by kdennis6746kd
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Feb 20, 2020 -

Frank Brown Auto and Truck Ranch responded

kdennis6746kd, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

February 20, 2020

Went in for oil change and was greeted promptly and friendly with a quick explanation of what they would do. I was asked if there was anything else and I mentioned possible tire rotation if needed. Tur More

by MGROUSE
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 20, 2020 -

Frank Brown Auto and Truck Ranch responded

MGROUSE, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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