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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,356 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,356 reviews
December 20, 2019
lol change and rotation I went in for a regular oil change and tire rotation. It was a slow weekday, but service was fast and friendly. The free water and popcorn was an adde I went in for a regular oil change and tire rotation. It was a slow weekday, but service was fast and friendly. The free water and popcorn was an added bonus. More
by YukonDriver
Verified CustomerEmployees Worked With
Albert Botello
December 20, 2019
Ramon Constancio was awesome! Ramon Constancio was awesome and treated us well! He took care of all details and made buying a car a breeze! We came back a couple of days later an Ramon Constancio was awesome and treated us well! He took care of all details and made buying a car a breeze! We came back a couple of days later and bought a second vehicle!! More
by Rmendez20
Employees Worked With
Chris Yeoman and Michael M
December 20, 2019
Car repair The day my car quit my 96 yr old father was rushed hospital. I appreciated any and all help to get my car back under my circumstances. The day my car quit my 96 yr old father was rushed hospital. I appreciated any and all help to get my car back under my circumstances. More
by donna.barnes
Employees Worked With
Ronnie??
December 20, 2019
New Truck Purchased a new truck, exactly what we needed and a great price. Paul Vera was a great salesman, and very helpful though out the whole process Than Purchased a new truck, exactly what we needed and a great price. Paul Vera was a great salesman, and very helpful though out the whole process Thanks More
by a.r.ref
Employees Worked With
Paul Vera
December 19, 2019
Service work Took 14 weeks (3 1/2 months) to repair my 2018 Yukon. The service advisor is the only one who tried to keep me up dated. The managers didn't seem to c Took 14 weeks (3 1/2 months) to repair my 2018 Yukon. The service advisor is the only one who tried to keep me up dated. The managers didn't seem to care or they would have made an effort to talk to me. Very poor customer service, even with having purchased 4 vehicles in the last 9-10 years from the dealership. More
by lionelp
Employees Worked With
Ronnie Botello
December 19, 2019
Very fast and friendly service Soon as i got to the service building they were ready to greet me and see what services I needed done. Everything was done on a very great timely man Soon as i got to the service building they were ready to greet me and see what services I needed done. Everything was done on a very great timely manner, of course ill be back. More
by alyssa.martinez69
Employees Worked With
Kienan Beasley
December 19, 2019
Oil change & tire rotation Dean and tony were great and made the experience super easy. I was worried they would not be able to work on my Toyota, but they got the appropriate f Dean and tony were great and made the experience super easy. I was worried they would not be able to work on my Toyota, but they got the appropriate filter and had me back on the rode in no time! More
by Madison Sandvig
Employees Worked With
Dean Loveless, Tony
December 18, 2019
Great Customer Service Great Customer Service. Did a great job on my car and the waiting area was clean and quiet. They always have the parts and filters I need. Thank you F Great Customer Service. Did a great job on my car and the waiting area was clean and quiet. They always have the parts and filters I need. Thank you Frank Brown! More
by abigail301968
Employees Worked With
Terry Perkins
December 17, 2019
Great service Quick, and easy. They had wonderful service terry in customer service was awesome. He helped put a lot and answered my questions I had. He was a major Quick, and easy. They had wonderful service terry in customer service was awesome. He helped put a lot and answered my questions I had. He was a major help. More
by adeluna83
Employees Worked With
Terry in customer service, was awesome did a very good job and was really professional.
December 17, 2019
Easy buying experience Philip was easy to deal with. The process was smooth (minus a few changes on my part), but overall it wasn’t bad at all. Extremely happy with my purch Philip was easy to deal with. The process was smooth (minus a few changes on my part), but overall it wasn’t bad at all. Extremely happy with my purchase. More
by cscott18
Employees Worked With
Philip Jansen
