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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,359 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,359 reviews

October 09, 2019

Honda Service My visit this time was exceptional! Oil change performed and had no problems. Love this dealership and the Honda Service team! Thanks for always havin More

by Adrienne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Loveless, Terry
Oct 11, 2019 -

Frank Brown Auto and Truck Ranch responded

Adrienne, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

October 08, 2019

Not happy Supposed to be trained Honda mechanics. A lot of my time was waisted. And now I have over a $1500.00 a/c in a 2008 Honda. Better off going somewhere More

by LMA0
Recommend Dealer
No
Employees Worked With
Dean
Oct 15, 2019 -

Frank Brown Auto and Truck Ranch responded

LMA0, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. Please feel free to contact me at 806-796-7777. Cordially, Rick Swindell IT Director Frank Brown Honda

October 08, 2019

Great experience. Frank Brown is a great dealership. Very professional. They were not just interested in a selling a vehicle, they worked hard to build a lasting rela More

by joerammage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon Constancio
Oct 08, 2019 -

Frank Brown Auto and Truck Ranch responded

joerammage, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 08, 2019

Excellent Because is one of the best places they treat me right, friendly, understanding, good prices, good quality, helped, comfortable by trusting them and al More

by jesuesmendiola6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Oct 08, 2019 -

Frank Brown Auto and Truck Ranch responded

jesuesmendiola6, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 08, 2019

Great job Amazing service each and every time we go. We have 6 vehicles in our family from fun and would shop no where else we have purchased no where else for More

by wroan41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
Oct 08, 2019 -

Frank Brown Auto and Truck Ranch responded

wroan41, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 07, 2019

Great car buying experience We were treated with expert service and honesty mixed with courtesy and efficiency. In the car buying world we found that to be a rare but excellent More

by joellandry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
Oct 08, 2019 -

Frank Brown Auto and Truck Ranch responded

joellandry, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2019 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

October 07, 2019

Oil change Went in for my first oil change on my new pickup. Had no problems and all went well. The wait wasn’t long and the staff was friendly and even called t More

by coffmjel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Botello
Oct 08, 2019 -

Frank Brown Auto and Truck Ranch responded

coffmjel, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

October 07, 2019

True to his word I was assured that coming from out of town for warranty work my vehicle would be expedited. I was in and out in a reasonable time. More

by jkwells2204
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Oct 08, 2019 -

Frank Brown Auto and Truck Ranch responded

jkwells2204, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 07, 2019

buying a new truck Great ppl to talk too, an make u feel at home, an best of all they don’t an never pressure us to buy anything, they have so much patience an they lis More

by tsusmc55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR, Philip Jansen
Oct 08, 2019 -

Frank Brown Auto and Truck Ranch responded

tsusmc55@yahoo.com, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 07, 2019

Best experience and process I have ever had. The salesman,Paul, was very helpful showing me what was available and how they differed in options. Then he kept me informed as to how the process was More

by byronbaulch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Vera
Oct 08, 2019 -

Frank Brown Auto and Truck Ranch responded

byronbaulch, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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