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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,122 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,122 reviews

July 03, 2019

Great Thank you JR for all your help in assisting my husband and I buy a new vehicle. We so appreciated the time you spent getting us familiar with the new More

by kdscott62
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR and Chris
Jul 05, 2019 -

Frank Brown Auto and Truck Ranch responded

kdscott62, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 03, 2019

Easiest transaction I’ve made! Worked with Ramon to buy a used Jeep...from Carlsbad...over the phone! They even delivered it to me at home! When they pulled into my driveway, the de More

by Addy01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon Constancio
Jul 05, 2019 -

Frank Brown Auto and Truck Ranch responded

Addy01, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 01, 2019

Great Truck Buying Experience Each person I dealt with was very upfront and professional. I normally trade vehicles every couple of years. I am 65 years old so have been through More

by blance11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Poyner
Jul 05, 2019 -

Frank Brown Auto and Truck Ranch responded

blance11, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 01, 2019

Just an oil changed but this place is awesome I love this place. I moved to Denton 3 years ago and still wait until I am going to be in Lubbock to get my oil changed. They are fast and friendly More

by kcollins3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry at the front desk
Jul 05, 2019 -

Frank Brown Auto and Truck Ranch responded

kcollins3, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 01, 2019

John Poyner has been very responsive and attentive. The team at Frank Brown was very good, starting with Brent Brown hooking me up with the right folks, and John Poyner and his staff having the vehicle More

by LALLEN5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John in sales.
Jul 05, 2019 -

Frank Brown Auto and Truck Ranch responded

LALLEN5, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 01, 2019

Awesome! Rob Phillips went above and beyond to get me my dream car at a good price! He made sure I was familiar with all of my new Fit's features. I wish eve More

by SANDRA79424
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie Phillips
Jul 05, 2019 -

Frank Brown Auto and Truck Ranch responded

SANDRA79424, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 30, 2019

It’s excellent no word to describe amazing Frank Brown When Enter to drop my Vehicle that Time Tony help me Excellent they check everything and someone Call me to inform your Vehicle is ready to pick up th More

by Jaimin Patel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darryl K
Jul 05, 2019 -

Frank Brown Auto and Truck Ranch responded

Jaimin Patel, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 30, 2019

Good experience! Philip was very patient with me when I test drove vehicles 2-3 times each to make my final decision. The paperwork process was quick and easy. Very fr More

by DRendon13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2019 -

Frank Brown Auto and Truck Ranch responded

DRendon13, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 30, 2019

Easy hassle free experience Philip Hansen was amazing and very helpful. His insight of the vehicle we were choosing was spot on. I would refer him to everyone. Thanks Philip More

by Twilliams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2019 -

Frank Brown Auto and Truck Ranch responded

Twilliams, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 28, 2019

Great Service and Helpful! Never had an issue with this dealership since we first bought our new car in 2004.Would bring our 2014 Honda back anytime.Service was great More

by lubdwight
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2019 -

Frank Brown Auto and Truck Ranch responded

lubdwight, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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