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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,104 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,104 reviews

June 10, 2019

Recall in Honda Pilot airbag Excellent service person and service provided. I called in the morning and the recall was complete in two hours after I left it. The service person ex More

by R. Brock
Recommend Dealer
Yes
Employees Worked With
Dean Loveless
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

R. Brock, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 10, 2019

Always great and professional. Every time I get my oil change, my experience is very professional and very thorough. Tony, the service advisor was very helpful, informative and frie More

by shamoo4020024406
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony V. The service advisor and Terry the cashier.
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

shamoo4020024406, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 10, 2019

Odds and ends that needed repair. Just several small things needed to be repaired and they jumped right on it and I got the vehicle back within 24 hours. Thanks so much. More

by Rat830
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Bartolo
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Rat830, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 10, 2019

Fast, efficient, and on time The staff are friendly. I came for oil change and they addressed my vehicle's need in a fast and efficient manner. I got my vehicle readynin less than More

by Jamir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Jamir, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 10, 2019

Customer Service A+ Super fast and easy! They helped me as soon as i drove up to the service center before i even got out of my car. Also, cheapest place I’ve ever been t More

by civic2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Silvas, Dayne O'Reilly, Dan Bryant
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

civic2012, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 08, 2019

Great Service Service department demonstrated excellent knowledge to solve my warranty problem. Did an excellent job correcting the problem. I was provided a very n More

by Happyg
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sammy Perez; Corey McNeil
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Happyg, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 07, 2019

Treated with respect& now driving my dream vehicle Brian Cole was my sales man & he showed me several different vehicles. Drove ahyundai Vera Cruz but really liked the MazdaCX-5. It was being serviced, More

by gilleachandler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

gilleachandler, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 07, 2019

Buying a late model pre-owned vehicle We were looking for a late model pre-owned vehicle. We had found two other vehicles at another dealership that we were considering and were prepared More

by GDSNSS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

GDSNSS, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 06, 2019

Best place to go. I love going to this place. Tony at the service center is amazing. He takes care me every time I visit the service center. This is one of the best pla More

by taslim458
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Vierra
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

taslim458, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 06, 2019

Vehicle service issues My rotors were beginning to warp and the service team fixed the problem within the same day. They were swamped but luckily they were able to see my Ho More

by iamtivo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean. Terry.
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

iamtivo, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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