Frank Brown Auto and Truck Ranch
Lubbock, TX
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Recall in Honda Pilot airbag Excellent service person and service provided. I called in the morning and the recall was complete in two hours after I left it. The service person ex Excellent service person and service provided. I called in the morning and the recall was complete in two hours after I left it. The service person explained that I would need to have a repair to my car in the very near future. I was aware and will be bringing my Pilot back to Frank Brown for that repair. More
Always great and professional. Every time I get my oil change, my experience is very professional and very thorough. Tony, the service advisor was very helpful, informative and frie Every time I get my oil change, my experience is very professional and very thorough. Tony, the service advisor was very helpful, informative and friendly. Terry, the cashier, has helped me ever since I bought my first Honda, ten years ago. He is also very helpful, professional, and informative. He also reminds me how many oil changes that I can have on my maintenance contract, even though he does not have to. More
Odds and ends that needed repair. Just several small things needed to be repaired and they jumped right on it and I got the vehicle back within 24 hours. Thanks so much. Just several small things needed to be repaired and they jumped right on it and I got the vehicle back within 24 hours. Thanks so much. More
Fast, efficient, and on time The staff are friendly. I came for oil change and they addressed my vehicle's need in a fast and efficient manner. I got my vehicle readynin less than The staff are friendly. I came for oil change and they addressed my vehicle's need in a fast and efficient manner. I got my vehicle readynin less than an hour. More
Customer Service A+ Super fast and easy! They helped me as soon as i drove up to the service center before i even got out of my car. Also, cheapest place I’ve ever been t Super fast and easy! They helped me as soon as i drove up to the service center before i even got out of my car. Also, cheapest place I’ve ever been to get an oil change. More
Great Service Service department demonstrated excellent knowledge to solve my warranty problem. Did an excellent job correcting the problem. I was provided a very n Service department demonstrated excellent knowledge to solve my warranty problem. Did an excellent job correcting the problem. I was provided a very nice and clean loaner vehicle. A great job. More
Treated with respect& now driving my dream vehicle Brian Cole was my sales man & he showed me several different vehicles. Drove ahyundai Vera Cruz but really liked the MazdaCX-5. It was being serviced, Brian Cole was my sales man & he showed me several different vehicles. Drove ahyundai Vera Cruz but really liked the MazdaCX-5. It was being serviced, so I was going to come drive the next day. On my break at work he brought car & let me test drive it. Told him I really wanted this car & he made it possible. Luv my new car. Thanks Brian More
Buying a late model pre-owned vehicle We were looking for a late model pre-owned vehicle. We had found two other vehicles at another dealership that we were considering and were prepared We were looking for a late model pre-owned vehicle. We had found two other vehicles at another dealership that we were considering and were prepared to make an offer on one or the other. We came into Frank Brown Auto and Truck Ranch just to see what was available before making an offer at the other dealership. We found a vehicle that was pretty much just what we were looking for at Frank Brown's. We dealt with Ricardo Alegria who was very helpful and courteous. More
Best place to go. I love going to this place. Tony at the service center is amazing. He takes care me every time I visit the service center. This is one of the best pla I love going to this place. Tony at the service center is amazing. He takes care me every time I visit the service center. This is one of the best place to get your car taken care of. More
Vehicle service issues My rotors were beginning to warp and the service team fixed the problem within the same day. They were swamped but luckily they were able to see my Ho My rotors were beginning to warp and the service team fixed the problem within the same day. They were swamped but luckily they were able to see my Honda. My favorite part about the service experience is Terry. He knows how to communicate effectively and ensure all my service issues are met. Terry is King. More