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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,357 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

August 02, 2019

Service I Dropped my car off and received it back the same day. Everyone was very friendly and helpful. My car is running great. Apprehensive quick turn ar More

by DT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie
Aug 07, 2019 -

Frank Brown Auto and Truck Ranch responded

DT, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 31, 2019

Simply Great Wonderful service. All that I needed and more. Great advice. Explained everything clearly. Will deffinitely be coming back in the future. Reccomend th More

by Singsilk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Lamont
Aug 07, 2019 -

Frank Brown Auto and Truck Ranch responded

Singsilk, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 31, 2019

Honda Odyssey eval for wheelchair conversion lift I came by to test drive the Odyssey for consideration of a wheelchair lift. Conversion from Braun. Phil the salesman helped w test drive and answered More

by Wheelchair Moma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Aug 07, 2019 -

Frank Brown Auto and Truck Ranch responded

Wheelchair Moma, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2019 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

July 31, 2019

First Time Buy Tyson Hall worked with me on this. Was easy, fast, and a great experience. Tyson was readily available and able answer and any all questions and assis More

by Lestat616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
Aug 07, 2019 -

Frank Brown Auto and Truck Ranch responded

Lestat616, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 31, 2019

Me satisfied Quick, friendly and good. I have always had consistent service with Frank Brown I would recommend them. The place is clean. Check out process is More

by Kj3031
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Aug 07, 2019 -

Frank Brown Auto and Truck Ranch responded

Kj3031, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 30, 2019

Greatest customer service ever! The reason we buy our Hondas year after year is because of the professionalism, friendliness of the entire service dept staff, and quality of Honda pr More

by jules_hood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
See comments
Jul 30, 2019 -

Frank Brown Auto and Truck Ranch responded

jules_hood, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

July 30, 2019

great experience Bought a new Honda Pilot. They answered all our questions and the process was fast and simple no runaround. I would recommend Frank Brown Auto to buy More

by lbrentm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
Aug 07, 2019 -

Frank Brown Auto and Truck Ranch responded

lbrentm, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2019 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

July 29, 2019

Very relaxing and pleasant Paul was very professional and friendly. He made me very relaxed and made the process easy and calm. I would recommend him to all my family and friend More

by Volvo2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Silvas
Jul 29, 2019 -

Frank Brown Auto and Truck Ranch responded

Volvo2019, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 29, 2019

Great experience We really enjoyed Phil and Mike. They made us feel at home and valued as customers. No runaround here. We were pleased to be able to buy so close to h More

by gnirwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Jul 30, 2019 -

Frank Brown Auto and Truck Ranch responded

gnirwin, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2019 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

July 28, 2019

Easy and great Dropped off the car. Technician was quick and helpful. When we picked it up, Terry in the office was fast, efficient, and smiling. He answered all my More

by stanandsandypowers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Jul 29, 2019 -

Frank Brown Auto and Truck Ranch responded

stanandsandypowers, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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