Frank Brown Auto and Truck Ranch
Lubbock, TX
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Always professional, efficient and helpful I never had anything but a positive service experience from the moment I pull into the service bay until they are finished with my vehicle. I am alway I never had anything but a positive service experience from the moment I pull into the service bay until they are finished with my vehicle. I am always pleasantly surprised by the high level of service I receive each and every time. More
Oil change Quick and fast Service as always. Was just in for an oil change had no problems everyone was friendly as always. Nice to be able to just drop in witho Quick and fast Service as always. Was just in for an oil change had no problems everyone was friendly as always. Nice to be able to just drop in without an appointment More
Starter, brakes, and maintenance Overall good experience. Dean kept me informed during the repair process and was prompt with his phone calls. Very professional. Shuttle driver quick Overall good experience. Dean kept me informed during the repair process and was prompt with his phone calls. Very professional. Shuttle driver quick and great driver as usual. More
Top customer service Ronnie was our service advisor, he was very personable, and kept us up to date on the process of the vehicle. I would definitely recommend frank brow Ronnie was our service advisor, he was very personable, and kept us up to date on the process of the vehicle. I would definitely recommend frank brown to others More
Oil change Rudy and Terry are always very helpful and friendly. I really appreciated the gentleman who drives the van when he takes me to my job. Rudy and Terry are always very helpful and friendly. I really appreciated the gentleman who drives the van when he takes me to my job. More
Wonderful I was having quite a few electrical issues with my car that was barely a year old- it was unbelievably frustrating, but the dealership was very reliab I was having quite a few electrical issues with my car that was barely a year old- it was unbelievably frustrating, but the dealership was very reliable. Dean called me with updates in a very timely manner, and every staff member that I spoke to was always friendly. More
Great job! Get it done fast but get it done right! Excellent work and great people! The service department ta first class! Appreciate their attitude and work et Get it done fast but get it done right! Excellent work and great people! The service department ta first class! Appreciate their attitude and work ethic. More
Some good some not so good I went in with two things wrong The check engine light was fixed but I am still finding the problem with my brakes. It is better just not fixed comp I went in with two things wrong The check engine light was fixed but I am still finding the problem with my brakes. It is better just not fixed completely. In fairness to Frank Brown I have not had time to let the know there is still a problem. More
Love my Honda! Our salesman was top notch. Came in November to look around, came back in January to buy. Hope the service department is just as good. Great experienc Our salesman was top notch. Came in November to look around, came back in January to buy. Hope the service department is just as good. Great experience! More
Quick and easy We had Kienan Beasley as a salesman. He was very low key, but very knowledgeable about the cars. He found us the perfect, gently used car on the lo We had Kienan Beasley as a salesman. He was very low key, but very knowledgeable about the cars. He found us the perfect, gently used car on the lot. From there it was such and easy way to buy a car. More







