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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,416 Reviews

2,416 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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December 13, 2019

Outstanding team at Frank Brown Both the service center and sales team at Frank Brown do an outstanding job making sure the customers needs are taken care of, and making the customer More

by TroyC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

TroyC, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 13, 2019

professional courteous and knowledgeable Courteous professional knowledgeable let me know what was wrong what needed to be done let me know how long it was going to take to get my vehicle bac More

by paul.singleterry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

paul.singleterry, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 12, 2019

Friendly service Staff is very friendly. Speed of service could use a little improvement. Overall satisfied. Terry at the check out is very nice and always upbeat and More

by jesmel102
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

jesmel102, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

December 12, 2019

Oil Change and tire rotation They are very fast for Oil Change I recommend to all they are friendly and helping lots. When I picked it up my car Terry welcome with my name and gr More

by Jaimin Patel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry & Daniel Villapando
Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

Jaimin Patel, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 12, 2019

Excellent Service I recently went in for service maintenance for my Civic Hatchback. From the moment I drove in to the service department, everyone was so friendly and More

by LMEWBORN1050
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can't remember the main checkout guy's name but excellent as always!
Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

LMEWBORN1050, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

December 12, 2019

Oil change I brought my car in for an oil change. As always, the job was done quickly and correctly. When checking out, Terry is always there with a smile and More

by rhondaw316
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

rhondaw316, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

December 12, 2019

Starter out on 07 Honda crv Tony helped walk me through the process... he was helpful and kept me informed . The service department has my vehicle ready quickly . My Honda has More

by Nanakss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

Nanakss, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

December 11, 2019

Good service and friendly atmosphere. When I come in for service I am always greeted with a big Smile from Terry . I hope he will be your employee of the year. Thank you for doing a gre More

by rnfulghm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

rnfulghm, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 10, 2019

Fantastic From the time I drove through the garage until I left my appointment, everyone was fantastic. As I checked out, Terry was amazing. He remembers me eve More

by rondaeade
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Dec 11, 2019 -

Frank Brown Auto and Truck Ranch responded

rondaeade, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 10, 2019

Honda car maintenance Brought my wife’s car in for an oil change, tire rotation and to have major systems checked. They were quick, thorough and affordable. Great job More

by Bob 1953
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
Dec 11, 2019 -

Frank Brown Auto and Truck Ranch responded

Bob 1953, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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