Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Frank Brown Auto and Truck Ranch - Service Center
Lubbock, TX
2,416 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
2,416 Reviews of Frank Brown Auto and Truck Ranch - Service Center
Sort by
April 10, 2018
Great service, courteous, helpful, knowledgeable We have owned our Honda Odyssey for 6 years and have 132,000 miles on it. I have always enjoyed the promptness of their service, the recommendations t We have owned our Honda Odyssey for 6 years and have 132,000 miles on it. I have always enjoyed the promptness of their service, the recommendations they make to keep my vehicle in good shape and the shuttle so that I don't have to miss workshops or other work related appointments when I come in for routine maintenance. More
by serenalynnvoss
Verified CustomerEmployees Worked With
The tall friendly gentleman who works in service at the check out counter. His name is Terry. He is very customer oriented and can usually answer my service related questions.
Helpful April 09, 2018
Oil change From pulling into the bay to paying out it was a great experience. Terry at check out is very friendly and an asset to your company!! From pulling into the bay to paying out it was a great experience. Terry at check out is very friendly and an asset to your company!! More
by cindymcgaha1
Employees Worked With
Terry
April 09, 2018
Oil Change and Isnpection Rudy always goes above and beyond to help me. He is genuine, caring and loves his job. I will continue to come here as long as he is working. Thank yo Rudy always goes above and beyond to help me. He is genuine, caring and loves his job. I will continue to come here as long as he is working. Thank you all for all of your help. I came in around 2 on a Friday, without appointment, and my car was ready in about 30 min or less! It was awesome. More
by kdunham713
Employees Worked With
Rudy Cisneros(?)
April 09, 2018
Service Quick service and friendly. The waiting area was very clean and enjoyed the fresh coffee. Will recommend frank brown service to anyone. Will be back w Quick service and friendly. The waiting area was very clean and enjoyed the fresh coffee. Will recommend frank brown service to anyone. Will be back when it is time for another oil change. More
by corderc
Employees Worked With
Do not remember names
April 08, 2018
Oil change Like bringing my car here cause they are great! They don’t wait they get the wok done quick.they are nice and very patient Like bringing my car here cause they are great! They don’t wait they get the wok done quick.they are nice and very patient More
by mariahgarcia586@gm
Employees Worked With
Rudy c
April 05, 2018
5 Stars — Excellent! This was my first visit to the service department. It was my 5,000 miles oil change, and I was very pleased with the service. This was my first visit to the service department. It was my 5,000 miles oil change, and I was very pleased with the service. More
by sandycore5
Employees Worked With
Paul and Terry
April 04, 2018
Everythings was great that morning, except. The mechanic didn't take the time to secure the oil pan and it fell off on one side and I got stranded. And it was after dealership service hours, spo The mechanic didn't take the time to secure the oil pan and it fell off on one side and I got stranded. And it was after dealership service hours, spoke to the person answering the phone for the sales personnel, l and got cut off... Got no one to help me, I live out of town and felt helpless. I had to manage it by myself (61 yrs old lady) I did get the car to the drop off area;after crawling under the car and secure the oil pan enough to get it back to the dealership approx. 10 miles out, traveling 20 mpr.. I had to spend the night in Lubbock, had someone pick me up that afternoon 7:30 pm, next morning drop me off to pick up my car. And late to my job. Not a good experience at all... More
by mmartinez18
Employees Worked With
didn't catch their name
April 03, 2018
60k major service Set up my appt online to drop my car off for it's 60k service. They are always so nice. Gave me a ride to the office and called me after lunch to sa Set up my appt online to drop my car off for it's 60k service. They are always so nice. Gave me a ride to the office and called me after lunch to say my car was ready. No problems or issues. More
by lsidner
Employees Worked With
Terry, Robert
April 03, 2018
Excellent Service Just want to let Frank Brown know that every time we have had any type of service for our Acadia we have received excellent service! Just want to let Frank Brown know that every time we have had any type of service for our Acadia we have received excellent service! More
by debby.claborn
Employees Worked With
Ronnie Botello
April 03, 2018
Oil change Everyone from pulling into the garage to checkout were helpful and friendly. They were fast. Terry was super nice at checkout checking to see if coupo Everyone from pulling into the garage to checkout were helpful and friendly. They were fast. Terry was super nice at checkout checking to see if coupons gave me a better deal. Thank you, Derlyn More
by derlynskis
Employees Worked With
Terry at checkout!
