Frank Brown Auto and Truck Ranch - Service Center
Lubbock, TX
2,396 Reviews of Frank Brown Auto and Truck Ranch - Service Center
rear bake job I called Frank Brown and asked if I could bring the Pilot in for a rear axle brake job and pick it up in the morning. They said "sure" over the phone. I called Frank Brown and asked if I could bring the Pilot in for a rear axle brake job and pick it up in the morning. They said "sure" over the phone. This was around 3:15 PM, by the time I got to the dealership it was 3:30. Rudy met us at the door and said I'll have someone on it right away. Well around 5:15 or so I get a call from Frank Brown Honda saying my car was ready. I think it was Angel who signed off on it. Can't beat that anywhere for speed and efficiency. Try it at any other dealership and see where it gets you! More
Over due oil change I have never taken my Honda to anyone but Frank Brown. They have the best service department therefore I shall always continue to use them. I have never taken my Honda to anyone but Frank Brown. They have the best service department therefore I shall always continue to use them. More
Excellent Service I scheduled an appointment through mobile app and dropped off vehicle at scheduled time. We had the courtesy shuttle drop us off for lunch and by the I scheduled an appointment through mobile app and dropped off vehicle at scheduled time. We had the courtesy shuttle drop us off for lunch and by the time we returned the vehicle was completed. Staff is always friendly and courteous. More
Oil change and tire rotation Customer service is great!! Terry was very personable and a great representative for the service department!! The waiting room and vending snacks we Customer service is great!! Terry was very personable and a great representative for the service department!! The waiting room and vending snacks were an additional perk! My service was done so quickly!! More
None like it. I have bought most of my cars...all except one and that was a mistake. Frank Brown service it top notch and I would not dream of taking either of my H I have bought most of my cars...all except one and that was a mistake. Frank Brown service it top notch and I would not dream of taking either of my Hondas anywhere else. It is always a positive experience. This is the second review I have sent. More
Amazing Service Every time I come in they are always friendly. They check everything on the car each time and always let me know if there is something going on. They Every time I come in they are always friendly. They check everything on the car each time and always let me know if there is something going on. They are fast and efficient and I completely trust them More
Good quick service Oil change, friendly staff, not much wait, it is nice to just drop off vehicle and everything is taken care of by trained service representatives, wil Oil change, friendly staff, not much wait, it is nice to just drop off vehicle and everything is taken care of by trained service representatives, will come back More
Quality Service My hard drive had locked on my radio and they did a great job fixing it for me. Ronnie Botella, kept me informed of their progress and was very helpf My hard drive had locked on my radio and they did a great job fixing it for me. Ronnie Botella, kept me informed of their progress and was very helpful and understanding. Super team. Thanks More
Recent Service Had body work done at Frank Brown, Time and quality of work was excellent and all performed in a timely manner and we were kept informed. Had body work done at Frank Brown, Time and quality of work was excellent and all performed in a timely manner and we were kept informed. More
OIL change! So helpful! I am always treaged so nicely! I love the service and the way I am treated! excellent service! I feel safe when I leave! Your guys are gentlemen and understand the need! I love the service and the way I am treated! excellent service! I feel safe when I leave! Your guys are gentlemen and understand the need! More