Frank Brown Honda
Lubbock, TX
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I stopped by Frank Brown Honda to look at a Honda Ridgeline. I was approached by a sales person named Rob. I did not solicit his services and asked that I be left alone to look at the models availabl Ridgeline. I was approached by a sales person named Rob. I did not solicit his services and asked that I be left alone to look at the models available. There were no window stickers on any of the vehicles which I thought was strange. Again I said I wanted to look only. He then said "you came to my house, I did not come to yours". He then insisted I look at the back a vehicle to see the trunk in the truck body. I will not be returning to Frank Brown Honda and suggest Rob be counseled about dealing with people and not the other way around as he indicated I should not have stopped by if I didn't want to talk to him. I do not want to be contacted and will not reply if you choose not to respect my wishes. More
Just a note to say that your service department did an excellent job on our oil change, as always. Dean, Paul, and Terry are outstanding members of of the team. excellent job on our oil change, as always. Dean, Paul, and Terry are outstanding members of of the team. More
Our Service advisor Paul V are very knowledgeable for what we asking regarding my vehicle and always warm welcome when we drop my car in early morning 7 AM .... When we checkout Terry always welcome with what we asking regarding my vehicle and always warm welcome when we drop my car in early morning 7 AM .... When we checkout Terry always welcome with smile and explain everything. More
Our salesperson Dee Mathes was awesome I’ve never delt with such a good car sales person as her she was very knowledgeable and helpful but not pushy she changed my way of thinking when it comes to car sal with such a good car sales person as her she was very knowledgeable and helpful but not pushy she changed my way of thinking when it comes to car salesmen I just want to let y’all no you’ve got a good one there and I will refer anybody that I know to y’all thank you Sheila Bufe More
Everything moved so fast, salesman was helpful and very knowledgeable in regards to the vehicle in question. If not, was very prompt in getting the answers. No complaints with brevity of deal, pleasant to knowledgeable in regards to the vehicle in question. If not, was very prompt in getting the answers. No complaints with brevity of deal, pleasant to have finished it all up quickly. More
Dee Mathes has done such a wonderful job! I feel she prioritizes relationship over business and made the whole process a piece of cake! As a business owner I really appreciate the way she wen I feel she prioritizes relationship over business and made the whole process a piece of cake! As a business owner I really appreciate the way she went about this. As much as I love the truck I felt the service was equally, if not better, part of this experience! Awesome job Dee! A fantastic contributor to the Frankbrown Honda group! More
Deanndra Mathes has got to be the best sales person in the world. She made my purchasing a car so easy. The car she put me in was just what I wanted and she is the sweetest and made my day. the world. She made my purchasing a car so easy. The car she put me in was just what I wanted and she is the sweetest and made my day. More
D Mathes was great to work with. She understood our needs and put us in exactly what we were looking for. D explained everything, made asking questions easy, and no sales pressure! She understood our needs and put us in exactly what we were looking for. D explained everything, made asking questions easy, and no sales pressure! She is awesome. More