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Frank Brown Honda

Lubbock, TX

4.7
36 Reviews

5802 Spur 327

Lubbock, TX

79424

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Showing 36 reviews

May 25, 2022

Oil change price doubled from last visits and failed to inform my wife before they did the work More

by Jrollins2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
March 10, 2022

Left filthy air filter in said it was chevkef when wasn’t. Lied to me More

by B9702
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service dept
July 28, 2021

Deanndra found my dream car and gave me more than what I even wanted (the vacuum in the car was like icing on a perfect cake!). She has helped many of our friends and is very professional and knowledgeabl More

by Diana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanndra
July 27, 2021

Loved my experience with Deanndra! She was a knowledgeable salesperson and helped me find my perfect ride!!! I told her what I wanted and she called me as soon as the truck pulled up. You just c More

by JenBol
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanndra Mathes
July 08, 2021

Deandra was amazing to work with. She was patient and worked hard to get us approved! She let us take our time on deciding on the perfect vehicle for us and our family! She has definitely made life long More

by mhb0410
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanndra Mathes
June 25, 2021

The most quick and easy experience I’ve ever had with a dealership. The only dealership I dealt with that won’t force add ons to buy their vehicle. Will return for another vehicle. More

by frank
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanndra Mathes
May 14, 2021

First of all, I am a die hard Honda car owner, and I thoroughly enjoy driving my car. Secondly, Dean L. was my service advisor and he is very professional and informative. Thirdly, Terry, the cashie More

by shamoo4020024406
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry, cashier in the Service area.
March 03, 2021

Dee was an awesome salesperson! Very helpful, super knowledgeable, and easy to work with. She made the process quick and painless! She went above and beyond even after the sale was a done deal. I lov More

by jenniboller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Deanndra Mathes
May 25, 2020

Super friendly, knowledgeable, Polite, helpful, met us at the door! We called ahead because we came from out of town. We really appreciated that he had the car ready for us to test drive when we arrived More

by berta_lives4God
Recommend Dealer
Yes
Employees Worked With
Angel Ray Maciel
September 05, 2019

I am SO thankful for their service department I just moved to the area and have a 2016 HRV-EX. Out of nowhere when I was out of town I had lights show up on my dash that were all related to the pa More

by bandmom64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Everyone was wonderful