Frank Brown Honda
Lubbock, TX
Filter Reviews by Keyword
By Type
Showing 37 reviews
I am SO thankful for their service department I just moved to the area and have a 2016 HRV-EX. Out of nowhere when I was out of town I had lights show up on my dash that were all related to the pa I just moved to the area and have a 2016 HRV-EX. Out of nowhere when I was out of town I had lights show up on my dash that were all related to the parking brake system and I was so worried because I was an hour away and it was a holiday. I showed up and didn’t have an appointment, not feeling well and on crutches. They were ALL SO NICE and VERY HELPFUL. They drove me home and not too long afterwards they called and let me know that everything was actually okay with it and explained EVERYTHING as to what caused the problem. And they came to get me at my house and I was able to get my car back. I was SO worried... but they were all just so helpful and so nice, and I just can’t thank everyone enough. More
Honda 2019 CRV Matthew Crasta was very helpful in helping me make a decision on buying my new vehicle. My son also bought a Honda 2019 CRV and recommend Mr. Crasta.T Matthew Crasta was very helpful in helping me make a decision on buying my new vehicle. My son also bought a Honda 2019 CRV and recommend Mr. Crasta.Thank you. More
Very Comforting Frank Brown Honda rep Dan was very helpful, willing to work with us on pricing, and transparent in his dealings. Very much appreciate his help in lead Frank Brown Honda rep Dan was very helpful, willing to work with us on pricing, and transparent in his dealings. Very much appreciate his help in leading our new CRV More
AMAZING Yesterday was my first day buying a car! Ricardo helped me all day long and was honest and helpful in getting the payment affordable! 10/10 recommend Yesterday was my first day buying a car! Ricardo helped me all day long and was honest and helpful in getting the payment affordable! 10/10 recommend More
Still the best service for any Honda I have had two Hondas both civics, and I haven’t had to take them in but three times and each time Rudy provided excellent customer service, keeping m I have had two Hondas both civics, and I haven’t had to take them in but three times and each time Rudy provided excellent customer service, keeping me posted on the progress. The cars came back to me repaired and working well, in a very timely fashion. Would not hesitate to take my Hondas back to them. More
Excellent service We Had an oil changed for our CRV and we had an awesome experienced.service was done in less than 1 hour.will definitely comeback. We Had an oil changed for our CRV and we had an awesome experienced.service was done in less than 1 hour.will definitely comeback. More
Awesome! Frank Brown’s was very polite, honest, and helpful with setting us up with a car. Shout out to car dealer “Ricardo” for helping us out! Frank Brown’s was very polite, honest, and helpful with setting us up with a car. Shout out to car dealer “Ricardo” for helping us out! More
New vechicle purchase Awesome experience! Ricardo is very easy to work with and made buying a new vechicle almost effortless. He is very dedicated to customer satisfaction, Awesome experience! Ricardo is very easy to work with and made buying a new vechicle almost effortless. He is very dedicated to customer satisfaction, and stands by what he says. More
Awesome experience My husband and I went in to talk to Ricardo Alegria. He was very open and honest. He was very helpful and got everything done very efficiently. We hav My husband and I went in to talk to Ricardo Alegria. He was very open and honest. He was very helpful and got everything done very efficiently. We have already referred family members to him and he has successfully helped them as well. Thank you Ricardo, we will keep referring your way! More
Honest help! Went to Frank Brown looking for a used car I saw on their inventory. Was helped by Blake Silvas, who was honest and upfront about the condition of the Went to Frank Brown looking for a used car I saw on their inventory. Was helped by Blake Silvas, who was honest and upfront about the condition of the cars and such and did not try to force a sale on me. Loved his patience and honest approach. especially in an industry notorious for "tactics" to offload inventory; this was a refreshing and welcome change. Though the sale did not go through, I'll certainly look to do business here should an opportunity arise in the future. More