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Frank Kent Cadillac

Fort Worth, TX

4.8
621 Reviews

3500 W Loop 820 S

Fort Worth, TX

76116

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Showing 621 reviews

December 16, 2011

Brian contacted me after being alerted to my web search for an SRX. From the beginning, he was knowledgeable and courteous. We had several meetings with my husband and me, over a period of several days. More

by joanvinson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Herrera
December 09, 2011

Excellent working with Brian, i still donot understand why it doesn't come with a spare tire and why if you get one the cost is so high. I enjoyed buy the SRX from Brian and plan to my more in the future. More

by M R Lammert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Herrera
November 15, 2011

I was looking for a used truck came upon an ad online, applied without thinking anything of it. Next morning was contacted by the Internet sales employee bill. From the start he was very friendly and took More

by Mikegp2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill englehardt
November 05, 2011

Tim actually heard what I had to say about buying a car, and he made it happen. He was interested in getting me what I wanted at a price I could afford. Great job!!! More

by ccrbirdsi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim McFall
November 01, 2011

I went thru the Costco Auto Program and Brian contacted me the next morning. I told him the type of car, color and extras I wanted. He had the exact car in inventory, told me the price, met me to pick up More

by pamermacrae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Herrera
November 01, 2011

Mr Herrera excelled at his job of making a couploe of out of towners feel welcome to be back home in Fort Worth. Excellent car excellent deal. We will be back. More

by Jameskennedy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Herrera
November 01, 2011

Debbie answered all of our questions. She made sure we had all the information that we needed. The negotiation of price was brief and to the point. There was no haggling back and forth. On my return fo More

by connie.medina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Wilson
October 31, 2011

My entire experience was wonderful in all areas. I purchased my first Cadillac, a 2012 Escalade, and had a lot of questions about everything - and then some... My salesman, Brian Herrera, was exceptio More

by mmittelbronn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Herrera
October 11, 2011

My dad and I stopped in for a recall part on his 1997 CTS and meet Debbie in the showroom. Told her what we might be interested in and she quickly located one that fit our needs. She considered my dad's heal More

by sconder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Wilson
September 30, 2011

We were very happy with Debbie, we enjoyed working with her. The reason for good versus great is we don't know of any way to make the total car buying experience great. More

by mealzz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DebbieWilson