Frank Kent Cadillac

I was in Frank Kent a few weeks ago having my 2005 Cadillac serviced, when I walked into the showroom. Debbie immediately came over to help me. I told her I really liked the SRX, and she gave me detai Cadillac serviced, when I walked into the showroom. Debbie immediately came over to help me. I told her I really liked the SRX, and she gave me details about this model and informed me that the 2012 model would have a larger engine. When I stopped by on 9/19/11 "just looking" I asked for Debbie and left with my 2012 SRX. She was very professional and did not seem to mind taking as much time as I needed to make the purchase. She went over information about the car, and repeated again when necessary. I give her an A+ for her professionalism and service!! More

My husband and I were most pleased with the whole experience of buying our SRX. Bill Englehart was most professional, friendly, and got down to business. The whole purchase only took a few hours, a experience of buying our SRX. Bill Englehart was most professional, friendly, and got down to business. The whole purchase only took a few hours, and we drove our car home that day. I have already recommended this dealership and Bill personally to several friends and coworkers, I hope they experience the good fortune we did. We were most pleased with the handling of our trade-in and those negotiations. Bill explained the process and the factors involved in their price for our car, and made us realized why it was not worth quite as much as we had anticipated, but felt they gave us a fair price. We had planned to shop around the metroplex for the best deal, but did not go anywhere else we were so pleased with the negotiations, service and proximity to our home. We hope to keep this car a long time, but I bet when we are ready for a new one, Frank Kent and Bill Englehart will be our first ( and only)stop. More

Let me start by saying that it takes a lot to get a 5-star review from me. It takes even more to get a 5-star review when there has been a bump in the road. I'm pleased that, based upon my recent pur 5-star review from me. It takes even more to get a 5-star review when there has been a bump in the road. I'm pleased that, based upon my recent purchase experience, I'm able to write a 5-star review for Frank Kent Cadillac. I was placed in contact with Frank Kent through the Costco Auto program. I made my original Costco Auto request on a Friday and heard back from Brian, the Internet Manager, within a matter of hours. I let Brian know the car I was looking for (CTS Wagon) and what I would be trading in. Brian got back to me very quickly with a price for the new car, an estimate of what they would give me for my trade in and what my monthly payments would be. I was a bit dubious about the amount they were offering on my trade, so figured I would end up a little higher (maybe $750-$1K) than what we were discussing. I wasn't able to make it in that day or the next and they were closed on Sunday. On Monday I left work early and drove from Dallas to Fort Worth in order to test drive the vehicle and, if I liked it, make a purchase. I drove the car and it was great. I'm past falling in love with cars, but, I did thoroughly enjoy the drive. Their folks looked at my car and put pen to paper and, unfortunately, what they presented to me in person was about $2,500 more than what we had agreed to by e-mail the previous week. I reminded Brian of our agreement and he left and came back, this time $2,000 more than what we had agreed to previously. The third attempt left us about $1,000 apart on price. As an internet buyer, I don't negotiate, haggle or bicker on pricing, so I left. I got an almost immediate e-mail from Brian asking me some questions so he could try to find better pricing for me. I responded and reminded him of our e-mails the prior week and he responded that he would get back with me the following day. The following morning, I received an apologetic e-mail from Brian and an offer to sell me the car at the amount that we agreed upon the prior Friday. Since I wasn't able to make it to the dealership that day, Brian delivered the car to me and had me sign all of the paperwork at my house. When Brian arrived, he pointed out a small scratch on the rear bumper and let me know that he would come pick up the car the following week, bring me a loaner and get the bumper taken care of and he did exactly that. It required no effort on my part. People make mistakes and businesses make mistakes. We're all human, so it happens. The difference between a successful business (one that gets 5-star reviews) and an unsuccessful business is what they do after they make a mistake. In my case, even though the process wasn't perfect, they worked hard to make things right, to make me happy and to ensure my satisfaction and they succeeded on all three counts. I would have no problems recommending Frank Kent Cadillac or Brian to any of my friends. They have shown that they care about making their customers happy and about their reputation. More

In searching for a new vehicle, we had test driven MANY different makes/models. Finally had decided between Honda Crosstour & Cadillac CTS. Oliver Rose was so helpful at FK Honda with their vehicles, espec different makes/models. Finally had decided between Honda Crosstour & Cadillac CTS. Oliver Rose was so helpful at FK Honda with their vehicles, especially the Crosstour and then I mentioned I wanted to drive the Cadillac; he offered to take us over. He walked with us, got a couple of keys, rode with us and explained as much as he could at that time. Bill Engelhart was our salesman at the Cadillac dealership, once we made our decision on the Cadillac CTS. He let us test drive and he explained the CTS in depth. We also met and talked with Debbie Wilson, a very nice lady and she voluntarily told very much about the CTS. By far, the Cadillac is the BEST decision. The car drives with ease, smooth, no road noise, easy in & out, easy to operate features and beautiful design. I was able to get the color of my choice. It was amazing that there was no high pressure sales pitch, we were given all the time needed to make our decision; that is a real plus. Each staff member we came in contact with was very pleasant and helpful. Will definetly deal with FK again and recommend to family & friends! More

Just bought a SRX and just love the car. Bill, Adam and Danny were just awesome. I can't rave enough on how great the service was in with our purchase of the vehicle. Outstanding job guys. Thank you FKC fo Danny were just awesome. I can't rave enough on how great the service was in with our purchase of the vehicle. Outstanding job guys. Thank you FKC for all your help. It was all Quick and Painless. They bent over backwards to serve us. Thank you , Nancy and Dennis Fort Worth More

Weak customer support.Dany is the finance manager very rude and agrassive person. I will never buy a car from them again because of him. 2008 DTS 27k mile $23k.did not come with floor mats.they gave me b rude and agrassive person. I will never buy a car from them again because of him. 2008 DTS 27k mile $23k.did not come with floor mats.they gave me black old once that did not mach the interior.they would not give me new once to keep the customer satisfied. More

Great service. Great people. Great price. I shopped Great service. Great people. Great price. I shopped four dealerships and soliticed bids from each. Frank Kent gave the best trade-in/new car pri Great service. Great people. Great price. I shopped four dealerships and soliticed bids from each. Frank Kent gave the best trade-in/new car price package. No hassles. The key is that they listened really hard to everything I said and tried their best to accomodate my requests. For example, I said I don't want to spend more than an hour at the dealership signing papers and picking up my new car. i spent about 45 minutes there Also, the owner of the dealership took the time (about 15 minutes) to come out and meet my wife and I and chat. When was the last time you met a car dealership owner ? I highly recommend this dealership ! Carl Axelson More

Would only give me 18,000 for my SRX with 11.000 miles on it. They claimed they could not resell it that they would have to auction it. It was in excellent condition and even smelled brand new on the insid it. They claimed they could not resell it that they would have to auction it. It was in excellent condition and even smelled brand new on the inside despite being 2 years old. It was only driven on the weekends and even then not every weekend. Blue book was 25,000. Then would not budge on a new SRX except for dealer incentives which was about 2000. I went to Jerry's in Weatherford and they paid off my car which was 28,000 and came down more than 5500 on a new SRX. More