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Frank Leta Acura
St. Louis, MO
417 Reviews
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Showing 417 reviews
November 24, 2017
Bait and Switch Purchased a 2018 Acura TLX Aspec, top of the line vehicle and paid $45,000.00 for the vehicle. Purchased Leta Shield plan, which I was told covered sc Purchased a 2018 Acura TLX Aspec, top of the line vehicle and paid $45,000.00 for the vehicle. Purchased Leta Shield plan, which I was told covered scratches, dents and dings in my paint. As well as coverage for my wheels and coverage where a seat protectant is applied every 6 months as well as gap insurance. So I came in today to show them the scratches on my hood, as I was advised to do by my salesman. So they washed it and the scratches were still there. I advised them that I purchased Leta Shield for my paint and was told by the (Dealership Manager), "sorry that doesn't cover scratches in your paint" , I then proceeded to tell him that this wasn't what I was advised when I purchased the extra warranties and was told that someone could scratch my car and it would be repaired at no cost to me for 5 years as this is what the Leta Shield Plan was for. I was also advised that because of the extra coverages that I bought that anytime my car had to be brought in for any repairs that I would be able to get a loaner vehicle at no charge to me. Well that's not the case either. They are going to try to buff the scratches out but told me it would take 2-2 1/2 hours before they could get to it. I asked for a loaner vehicle while this was being done because I start a new job Monday and have some important documents that I need to get to my new employer before Monday. So basically I have to sit here for 2- 2 1/2 hours and wait. So in my opinion all those extra warranties they pursued me to purchase was just money in their pocket and then after that you have to jump through hoops to get anything taken care. So sad when you spend that much for a vehicle, and because of the upgrades I bought I was suppose to get wheel locks for my wheels, which did not happen. BUT I can purchase some for $80.00.! Bad deal all the way around. I absolutely loved this car when I bought it, but more and more each day because of discrepancies between what actually is and what was told at time of purchase continually changes it makes me not like the car as much everyday that goes by. So sad. They say it's all about the customer ring satisfied, which isn't the case at all. It is all about getting the money in their pockets. Would never recommend this dealership or buy another vehicle from here. More
by Snoopy65
Employees Worked With
Dealership Manager, Service Advisor
Helpful October 02, 2017
Great Service Department! My wife and I bought 2005 and 2008 Acura MDXs from Frank Leta Acura (the sales people and finance dept were excellent) and we have been using their Se My wife and I bought 2005 and 2008 Acura MDXs from Frank Leta Acura (the sales people and finance dept were excellent) and we have been using their Service Department since 2005; they have consistently done a terrific job for us over the years. They keeps the cars running like they are still new. Their service inspections are detailed and comprehensive. If something is wrong they will explain the problem and options to handle it with you as much as needed for you to understand it. They spot potential problems proactively and will let you know when the time comes to fix or replace that problem. My wife and I trust them implicitly with our cars' maintenance and service. Their hours are excellent, you can schedule the appointment online if you wish, they will help you to minimize the inconvenience of having a car in the shop (shuttles, free loaner cars, etc) and they will get your car in fixed ASAP when something unforeseen happens to it. The quality of the work is excellent and it is reasonably priced (especially compared to other "luxury car" dealerships). We have never been unhappy or felt "ripped off" with the service. Over the past 12 years we have had various service advisors who would always bend over backwards to accommodate our needs. Our service advisor for the past few years, Mark Sillman, has frequently gone out of his way to help us (especially since our cars are getting "long in the tooth"); I would rate him with 6 "stars" if that was an available option! All in all, the whole Frank Leta Acura operation is staffed with friendly, highly competent people in any dept we have dealt with there. If you want your car to last a long time and run like a top, you cannot beat their Service Department. More
by Frank Gafford
Employees Worked With
Mark Sillman (and many others before him).
July 17, 2017
Recent vehicle purchase, warranty work. Purchased a vehicle hear in April, was a very drawn out process in which they tried to talk me down on the value of my trade-in well below what it was Purchased a vehicle hear in April, was a very drawn out process in which they tried to talk me down on the value of my trade-in well below what it was worth. Now in July with these hot days the air conditioning is warm. So I dropped my vehicle off for it to be looked at on a Sunday. I didn't receive a phone call from them until 3 P.M. the following day. They said it was going to cost a diag fee for warranty work to be performed. What is the point in buying a certified pre owned vehicle then? I tried to call them back over a 2 hour period, during no time was I able to get in touch with a service writer. Update: They took care of the issues my car was having and covered it under warranty, still not thrilled with the the delay in communication, but I am happy with my car. More
by MK1989
Employees Worked With
Travis
June 01, 2017
The ultimate trust - YOU'RE NOT ALONE with these guys. I started working with this dealership over the phone to purchase a Honda Crosstour since I live in New York. I relied on them to provide me the most I started working with this dealership over the phone to purchase a Honda Crosstour since I live in New York. I relied on them to provide me the most accurate and detailed information about the car and it's condition. We hit some road bumps along the way in making this deal happen but boy did they step up and take care of me from beginning to end. I've purchased may cars over the years, but working with Travis Moss has been an amazing experience. When the car was delivers to me I notices some minor issues... I wasn't too happy of course and dreaded contact the dealership so they can address my concerns since they already got my cash... but boy was I wrong... They immediately jumped into action asked me to take the car to my local dealership to get looked at. They truly wanted me to be satisfied with my purchase and in dealing with them. They address and repaired my open issues, going above and beyond any of my expectations. If you want to be treated as family with respect and honesty, then this is the place you need to buy a car from. I wish they were local to me I would send all my friends and family there. Good honest guys! More
by Mo Rahmy
Employees Worked With
Blake Mercurio, Travis Morss, Kaleb
February 25, 2017
Inefficient Dealership I purchased a vehicle from here recently - the staff is great, but I was at the dealership for 6 hours... the majority of that time was just waiting. I purchased a vehicle from here recently - the staff is great, but I was at the dealership for 6 hours... the majority of that time was just waiting. This dealership is very inefficient. Now, I'm comparing this to my last car buying experience which lasted approx. an hour - ideal! More
by carguy
Employees Worked With
Worked with 3 individuals
February 11, 2017
Dishonest business. Switch and bait Dishonest business! Switch and bait! I set up a test drive request on Thursday on the dealer's website regarding a specific preowned vehicle. I got Dishonest business! Switch and bait! I set up a test drive request on Thursday on the dealer's website regarding a specific preowned vehicle. I got a call from Virgil a "product specialist" on Friday who left me a voicemail to call back since I was at work and also sent me an email with the specific listing of that vehicle with more information. I called the dealer Friday afternoon and talked with someone to set up and confirm the test drive for Saturday morning. I got 2 calls on Saturday morning to ask if I was coming in and one of them was from Virgil, the same rep that had contacted me on Friday. They confirmed that they would pull up the car and have the keys ready. When I got to the dealer, they say they had sold that vehicle last night after close of business but would be happy to show me other vehicles. When I talked with the manager, he had no explanation for why they still called me twice this morning and did not inform me that the car was sold even though they clearly knew it already sold. Dishonest practice to lure a customer in with a "deal" and then try to up-sell them on more expensive cars. Waste of my time, since I was looking for a specific vehicle. Even after leaving the dealer and driving home 30 minutes later, the vehicle was still listed on their website. Very dissatisfied with my experience. I will not do business with this dishonest dealer and will not recommend them to anyone. I reported them on BBB as well. I would give 0 stars if I could. More
by Dissatisfied customer
Employees Worked With
Virgil and Matt (manager)
November 05, 2016
Dennis was awesome!!! The best experience I have ever had purchasing a car. I loved the low pressure sale approach. Everyone that I met went the extra mile. The best experience I have ever had purchasing a car. I loved the low pressure sale approach. Everyone that I met went the extra mile. More
by Yellow314
Employees Worked With
Dennis Roam
October 13, 2016
Ask for Dennis Had a wonderful experience purchasing a used MDX. Dennis and Brandon where very attentive before, during, and after the sale. I recommend if your in t Had a wonderful experience purchasing a used MDX. Dennis and Brandon where very attentive before, during, and after the sale. I recommend if your in the market for a vehicle stop by there first and no one else will compare. More
by Tessa King
Employees Worked With
Dennis, Brandon
September 15, 2016
10/10 Experience! Highly Recommend! My mom and I leased a 2016 Acura MDX and she loves it! The team at Frank Leta were extremely friendly and always willing to help! I can't thank this t My mom and I leased a 2016 Acura MDX and she loves it! The team at Frank Leta were extremely friendly and always willing to help! I can't thank this team enough for all our questions and accomendations. We made a mistake on our paperwork but they were able to redo it over without making it seem like a hassle. Nick was awesome and extremely professional. Kyle was always positive and helped me answer all the questions I had about the Acura. Bez was patient, frIendly and made the financing portion run smooth. I highly recommend this dealership, they treat you with respect and really do care about their customers! More
by Jessly314
Employees Worked With
Nick Dubrouillet, Kyle Greer and Bez (Finance)
September 06, 2016
Great experience Garrett Patton and the whole team did a great job helping us find a car for our twin boys. It was friendly and courteous environment. We were well t Garrett Patton and the whole team did a great job helping us find a car for our twin boys. It was friendly and courteous environment. We were well treated. More
by twins
Employees Worked With
Garret Patton and Jesse LaTorre
