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Frank Leta Buick GMC

Cape Girardeau, MO

Overview
Employees
Reviews
Vehicles
4.2
98 Reviews
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511 S Kingshighway St

Cape Girardeau, MO

63703

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Showing 99 reviews

November 24, 2025

I asked about the cost of the fuel filter change. Was told they didn't know. Was a bit shocked after the service was done at the cost More

by Jack.malizzi
Recommend Dealer
Yes
Employees Worked With
New guy
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Nov 25, 2025 -

Frank Leta Buick GMC responded

Jack, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

November 22, 2025

There were other(s) I don't know the names, that made mistakes but they were understandable and fixable, but the service manager's handling of the issue at the end of the day is why I will not be returni More

by tracysmithh
Recommend Dealer
No
Employees Worked With
Tracy
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Nov 24, 2025 -

Frank Leta Buick GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you for your time, Tracy.

Nov 24, 2025 -

Frank Leta Buick GMC responded

Hi, we're disappointed to hear of the negative experience you had at our location. If you are willing to give us another chance, please reach out to us at (573) 837-4191 to speak to our manager directly.

November 22, 2025

She's so amazing and always takes amazing care of her customers Wow service 10/10 recommend More

by Tlm9079
Recommend Dealer
Yes
Employees Worked With
Terra
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Nov 23, 2025 -

Frank Leta Buick GMC responded

Thanks for sharing your thoughts about your experience with Frank Leta Buick GMC. We appreciate your business and hope to see you again soon!

November 22, 2025

Everyone here at Frank Leta is very professional and helpful. I would recommend my family and friends to come here More

by rosmith386
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Irby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2025 -

Frank Leta Buick GMC responded

Thanks for sharing about your experience with Frank Leta Buick GMC. We appreciate your business and hope to see you again soon!

November 21, 2025

Friendly service, knowledgeable service shop personnel and service check in people. Mike Bailey is an accommodating salesman or whatever today's term is for his position. More

by johnboysmare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2025 -

Frank Leta Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Frank Leta Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

November 20, 2025

Excellent service and employees. Made it a great experience. Thank you so much. I will be back again. More

by grpinkard
Recommend Dealer
Yes
Employees Worked With
Not listed
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Nov 20, 2025 -

Frank Leta Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Frank Leta Buick GMC, we look forward to having you as a valued customer for many years to come!

November 20, 2025

They addressed my problem and took care of it Like I said, they addressed my prom took care of it in the time of manner More

by JDBSPORT
Recommend Dealer
Yes
Employees Worked With
Terra
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Nov 20, 2025 -

Frank Leta Buick GMC responded

Thanks for sharing about your experience with Frank Leta Buick GMC. We appreciate your business and hope to see you again soon!

November 20, 2025

The service department staff, the people that I dealt directly with were very, very confident. The waiting area was well-maintained. It was just a little different experience from some of them that I hav More

by tttutinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department and it’s entirety
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Nov 20, 2025 -

Frank Leta Buick GMC responded

Thank you for choosing Frank Leta Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 20, 2025

Very quick and painless. I knew what I wanted we test drove it and I was out the door with my new vehicle in no time. If you are looking I highly recommend Andrew Clark at Fr More

by beine.jacob
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Clark
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Nov 20, 2025 -

Frank Leta Buick GMC responded

Thank you for choosing Frank Leta Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 20, 2025

Cody was absolutely incredible to work with. His effective and efficient communication helped make the process very easy. He shows the customer service skills necessary to keep people coming bac More

by claytonsuggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody from service
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Nov 20, 2025 -

Frank Leta Buick GMC responded

Thank you for choosing Frank Leta Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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