Frankfort Ford & Frankfort Lincoln

Bobby V Bob has always taken care of us and been very fair. His approach is one of letting you decide for yourself with NO PRESSURE applied. I wouldn't deal Bob has always taken care of us and been very fair. His approach is one of letting you decide for yourself with NO PRESSURE applied. I wouldn't deal with anyone else. You can be assured that if we don't get a reasonable deal (both trade & purchase) we would not deal with Crossroads. Their are alot of other Ford dealerships in the area that would be happy to earn our business. We chose Crossroads because they EARNED our trust and without pressure of any kind. Keep up the great work Bob. Don't ever retire. More

Totally satisfied. They notified me of a recall. They got me in as scheduled, were proficient and professional. One of the things I really liked was them taking the ti They notified me of a recall. They got me in as scheduled, were proficient and professional. One of the things I really liked was them taking the time to explain what was actually done to car to correct for recall notice. Excellent! More

Good truck buying experience Very good truck buying experience Will was very helpful and good to deal with. Everyone we talked with was pleasant and willing to work with us. Very good truck buying experience Will was very helpful and good to deal with. Everyone we talked with was pleasant and willing to work with us. More

Great service I took my Ford Edge in without an appointment and Steve worked me in. They didn't have the part but he put an order in that day and called the next d I took my Ford Edge in without an appointment and Steve worked me in. They didn't have the part but he put an order in that day and called the next day to let me know it was in. They got me in and fixed the problem and got me on my way. I was very satisfied with their service and professionalism. More

great service Chris did a great job taking care of my Escape. He serviced my car and even took care of issues that were not part of the scheduled service. He kept Chris did a great job taking care of my Escape. He serviced my car and even took care of issues that were not part of the scheduled service. He kept me informed and was very friendly. More

Not your average salesman Brian was very helpful in assisting us with finding a new vehicle. He was personable and easy to work with; certainly not like most salesman we have d Brian was very helpful in assisting us with finding a new vehicle. He was personable and easy to work with; certainly not like most salesman we have dealt with in the past. Very happy with our service and our purchase. More

I have always had a positive experience at Crossroads. I bought my 2014 Ford Focus from this dealership and thus have always had my service done here since that purchase. I have always had a positive expe I bought my 2014 Ford Focus from this dealership and thus have always had my service done here since that purchase. I have always had a positive experience. The shop is run well and I get excellent service from the people that work there. More

Good service. Very knowledgable about my problems. I was a little disappointed that my service wasn't covered by my warranty. Was hoping they could fight for me. But they know best. I had no idea ab I was a little disappointed that my service wasn't covered by my warranty. Was hoping they could fight for me. But they know best. I had no idea about my tires or the sensors More

Stopped by for a non appt . Oil and Lube I stopped by for a non appt oil and lube and the service adviser met me at my vehicle. explained to me all that was included. got me in and out in a s I stopped by for a non appt oil and lube and the service adviser met me at my vehicle. explained to me all that was included. got me in and out in a short period of time and i felt like the job was done! Crossroads ford will continue to receive my business when I am in the Frankfort area! More

Great customer Service Will was a great Salesperson to deal with. Focused on the service end and not just trying to get another unit out the door. Helpful, responsive and qu Will was a great Salesperson to deal with. Focused on the service end and not just trying to get another unit out the door. Helpful, responsive and quick to answer any questions or concerns. Pleaseure to deal with in my purchase of a new 2015 F150. More