Frankfort Toyota

Awesome Mr., Conley Who is kind and considerate with swift to help and made sure that we were taken care of before and after the sale of our rav 4 experienc Mr., Conley Who is kind and considerate with swift to help and made sure that we were taken care of before and after the sale of our rav 4 experience at Frankfort of Toyota was the best I have ever witnessed at a dealership if I were to recommend any one to buy a new car or truck it would be at Toyota of Frankfort with Stephen Conley for a sales representative it was a great experience for me go buy a Toyota today with him More

Customer connected My fourth new car purchase from this dealer was another great experience. My salesperson, Tyler Brock, was communicative responding to all my question My fourth new car purchase from this dealer was another great experience. My salesperson, Tyler Brock, was communicative responding to all my questions and possessed excellent product knowledge. The coordination between the team there at Frankfort Toyota was amazing. They clearly are committed to excellence and help make the buying experience clear and understandable, Their leadership continues to grow their staff with fine associates and are a fixture in the local community. I have never had a problem with my Toyota vehicles. Addressing vehicle maintenance as scheduled insures continued reliability. I have traded vehicles over the past ten years as my needs have changed. Each time I traded, my vehicle was still performing optimally. Great products and great people make the experience a "can't miss." If you want to avoid headaches with the process and have maximum confidence in your vehicle, I fully recommend Frankfort Toyota! More

First 2 times were great... then there was today I first went to Frankfort toyota in January when I purchased our van. The experience was wonderful and we were very satisfied. I then went back about I first went to Frankfort toyota in January when I purchased our van. The experience was wonderful and we were very satisfied. I then went back about 3 months later for a routine service maintenance. We were able to get a shuttle ride to go grab breakfast and then our vehicle was ready waiting on us when we returned. Again, wonderful experience. Here I am, about 3 months later. I made an appt for today to get my car routinely serviced again at 230. I called ahead of time to double check what all of the service included this visit. I spoke to beth (?). I asked about warranty since last time I did not pay for the service. She informed me that I did not have warranty on it but that the first 4 maintenance visits were free- 2 tire rotations and 2 tire rotation/oil changes. I then confirmed my appt time. I arrived about 5 minutes late and checked in. The worker asked if I had warranty, I said "no, i'm not sure what it is I have". She said ok and told me the estimate- same thing as before. I then went to the waiting room. I was previously told my appt would only take about 30 minutes. I sat in the waiting room until 330 when I got up to ask how much longer it would be. After I said I had been there "about an hour" It was corrected to "50 minutes" by the worker who called to check the status and said my car was finished and they were finishing up paperwork in the back. I went back into the waiting room and sat for about 10 more minutes. When they came to get me my van was waiting. I went to the checkout and was charged for the visit even though I was told prevously I wouldnt be. I mentioned this to the worker, who, rather rudely said "well I asked if you had any kind of warranty and you said no". I told her I had spoken to beth and she said "well thats why I asked if you had any warranty". I paid for the visit and drove off...only to find that my "maintenance required" lights had not been reset. I turned around and went back thru. The same worker told me that I had to reset these manually. I've never had to do this before and had no idea how. She showed me how. Overall, I am not happy with today's visit and would not recommend. It is disappointing, because my husband is going to be looking to purchase a new toyota truck in the next couple months, we had our mind set on frankfort toyota but I really do feel we need to consider other dealerships. I expect consistency and I did not receive that today. I really do not think I will make the 30 minute drive back next time (I live in lawrenceburg near the BG parkway). I can have my vehicle serviced somewhere closer with consistent customer service. More

No high pressure sale tactics Jimmy Williams was great! Answered all our questions. Very polite and professional. Allowed us to take our time when making our decision without hi Jimmy Williams was great! Answered all our questions. Very polite and professional. Allowed us to take our time when making our decision without high-pressure sale tactics. Received a good deal on our trade-in. Wouldn't go anywhere else for our automotive needs! Worked with us to get our payment right where we wanted it! Jimmy is what every salesperson should be like! More

Pleasurable relaxed buying experience Best sales Dept I've ever come across. Was greated very friendly and made to feel at home. Would highly recommend Toyota Frankfort I am very happy wit Best sales Dept I've ever come across. Was greated very friendly and made to feel at home. Would highly recommend Toyota Frankfort I am very happy with my purchase and glad I made the trip from Mount Sterling. More

Friendly, Informative, Courteous We have been dealing with Skeet for 20 years. All we have to do is make the phone call and she delivers exactly what we want for a vehicle. She is ve We have been dealing with Skeet for 20 years. All we have to do is make the phone call and she delivers exactly what we want for a vehicle. She is very friendly and makes you feel comfortable and excited. More

Hassle Free, Car buying Experience! Gary was professional, friendly, and knowledgeable. He answered all of our questions and did not pressure us to buy. Great buying experience! We hi Gary was professional, friendly, and knowledgeable. He answered all of our questions and did not pressure us to buy. Great buying experience! We highly recommend Toyota of Frankfort. More

Purchase new vehicle No hassle purchase.I met with Chris Steward and told him what i was looking for and he told me what he had. He brought the one I selected to see aroun No hassle purchase.I met with Chris Steward and told him what i was looking for and he told me what he had. He brought the one I selected to see around and I bought it. What else can I say ? I bought your car that should tell you what i thought :) More

Corolla Service Frankfort Toyota goes above and beyond making the entire service experience great. The people are friendly, helpful and always get me in on time and Frankfort Toyota goes above and beyond making the entire service experience great. The people are friendly, helpful and always get me in on time and out extremely fast. More

Wonderful people Everyone was so nice to us especially the sale personnel, Bill Spillman. He was such a caring and a fantastic human being full of energy and willing t Everyone was so nice to us especially the sale personnel, Bill Spillman. He was such a caring and a fantastic human being full of energy and willing to do everything to ensure your satisfaction. He really had the time for us and helped us got exactly what we wanted. Because of Bill alone I will buy at Frankfort Toyota over and over again. He was so kind and lovely. Thank you Bill for helping us More