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Frankfort Toyota - Service Center

Frankfort, KY

4.9
403 Reviews

403 Reviews of Frankfort Toyota - Service Center

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January 20, 2019

Rav4 10,000 mile check we're old and set in our ways we expect that things will be where we leave them when we arrived we were instructed to leave the key in the vehicle More

by cathycreed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica & Brandon
Jan 21, 2019 -

Frankfort Toyota responded

Thank you for your business and feed back Cathy. We apologize for the dissatisfaction during your service visit and will use your experience here as a training tool during our weekly meeting.

January 10, 2019

Friendly and knowledgeable staff Very good service and sales teams. I enjoyed working with them. The store is very nice as well. It is very well appointed and clean. More

by Frankfort Toyota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Skeet Tuttle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Tewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Doris, Beth Kaiser, Geogie Ricketts
Jan 11, 2019 -

Frankfort Toyota responded

We appreciate your business from front to back. We are all here to help in any way we can.

January 05, 2019

Yes queen I love you so much Geogie. What a great person and an even better friend. I would totally go ice fishing with her again sometime. Let’s play quidditch More

by FriendofGeogie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
Jan 07, 2019 -

Frankfort Toyota responded

Thank you for your business. Please do not hesitate to let Georgie know should you have any questions.

January 05, 2019

Good other than lights on dashboard coming on The lights on my dashboard came on following my service. Still not 100% sure if the issue is fixed. Mr Case stated it was my o2 sensor. Will report t More

by Jpalmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2019 -

Frankfort Toyota responded

Yes ma'am please do keep us updated. We appreciate your business and want to help in any way we can.

January 05, 2019

Great Folks I have gone to their service department twice to get recall work done. I was blown away with their professionalism and positive customer service. Alth More

by mstratt72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Case
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Geogie Ricketts
Jan 07, 2019 -

Frankfort Toyota responded

We are happy to have you as a customer. Thank you for choosing Frankfort Toyota.

January 04, 2019

Routine Maintenance Oil change, tire rotation, and maintenance inspection. Scheduled service was done quickly. Service staff was very friendly and helpful. Waiting room w More

by Rick2963
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
Jan 04, 2019 -

Frankfort Toyota responded

Thank you for choosing us for your maintenance needs. We appreciate your business and look forward to seeing you again in the future.

January 03, 2019

Getting tires replaced It took 4 hours to put new tires and change oil but i also ubderstand there was some issue with lock nuts. The dealer kept me appraised od situation. More

by 2015 Camry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
Jan 04, 2019 -

Frankfort Toyota responded

Unfortunately this is a problem we face often with the factory locking lug nuts. We appreciate your patience with us and thank you for your business.

January 02, 2019

Excellent Service Wonderful service department. Service crew always friendly and helpful. We bring both out Toyota vehicles to the Frankfort Toyota service department More

by Love my Fft Toyota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2019 -

Frankfort Toyota responded

Thank you for your business. It is our pleasure to assist you in any way that we can.

January 02, 2019

Excellent service dept Very professional and courteous. Information is provided upfront, any issues brought to my attention. They have repaired issues other local dealershi More

by Morganscar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser, Geogie Ricketts
Jan 03, 2019 -

Frankfort Toyota responded

Thank you for your business and faith in us. We appreciate you choosing Frankfort Toyota for your servicing needs.

January 02, 2019

Great Service, Quick and Professional Frankfort Toyota service is outstanding. You are greated at the door and service is completed professionally and quickly. I highly recommend them for More

by Tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Tewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Geogie Ricketts
Jan 03, 2019 -

Frankfort Toyota responded

Thank you for choosing Frankfort Toyota for your servicing needs. We appreciate your business and recommendation.

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