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Franklin Ford
Franklin, MA
250 Reviews
Franklin Ford has been family owned since 2002. We are members of Franklin’s Downtown Partnership and proud sponsors of the local high school cheerleading team and basketball tournament. Conveniently located on Route 140 on King Street in historic Franklin, MA.
We believe buying a vehicle should feel personal, honest, and stress-free. At Franklin Ford, you’re treated like a neighbor not a number.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 250 reviews
August 31, 2022
Called to make an appointment and was conveniently scheduled for the following day. Received an email confirming the appointment. Arrived on time and was immediately provided service. The entire exper scheduled for the following day. Received an email confirming the appointment. Arrived on time and was immediately provided service. The entire experience was very professional and the work done was exactly as expected. I am very satisfied with the service I received from Franklin Ford and highly recommend them. More
by Al.Leveille
Employees Worked With
Mike Schifflet
August 20, 2022
Our salesman Ron did a good job in explaining our purchase options and was pleasant and responsive throughout the deal. The finance man was also polite and easy to work with. I would recommend Fran purchase options and was pleasant and responsive throughout the deal. The finance man was also polite and easy to work with. I would recommend Franklin Ford for sales and service. More
by Bob S.
Employees Worked With
July 18, 2022
Its a smaller dealership so I actually felt like my business was more valuable to them, then when I go to larger dealers. They went above and beyond to make sure Things went smoothly. business was more valuable to them, then when I go to larger dealers. They went above and beyond to make sure Things went smoothly. More
by Mtully
Employees Worked With
Eric Langmead
July 17, 2022
Salesman Ron was great to deal with very professional and had the vehicle ready for pick up just a great experience had the vehicle ready for pick up just a great experience More
by collinsbridge
Employees Worked With
July 15, 2022
Brought focus in for 4 new tires which was done and due to not having tires in stock, I got a car to use for the day. Unfortunately I mentioned emphatically I wanted a test drive as problem in the steering to not having tires in stock, I got a car to use for the day. Unfortunately I mentioned emphatically I wanted a test drive as problem in the steering wheel. Turning right or left is a grinding, clanking/grating noise. . This was brought to my attention a year ago that this is an issue with this model and to watch it as time goes by it will get worse. It is very noticeable and much worse. Upon picking up my car after tire replacements was told all is good and no problem when test driven I left the dealership and had to make a right hand turn onto rt 140 and the grinding grating noise was clearly evident. Appears a test drive was not done I now need to go back next week and had to make appointment for a test drive. Very dissatisfied that this major issue had not been addressed the first time. Now I need to return and physically go with a technician to determine what is wrong and hopefully they will fix the steering problem. Thank you More
by marylou100a
Employees Worked With
June 29, 2022
Bought 7 vehicles from them since 2014 always had them serviced there never had any complaints about their service department .They are the best of other dealers I have bought cars from . serviced there never had any complaints about their service department .They are the best of other dealers I have bought cars from . More
by desautelray
June 21, 2022
Great place to do business with. Have been treated very fair for the last six years. Respect my sales person Dave Raspallo, great guy you can trust. Have been treated very fair for the last six years. Respect my sales person Dave Raspallo, great guy you can trust. More
by raycon66
Employees Worked With
June 21, 2022
It was a pleasure working with this Ford dealership. The sales manager, salesman, and finance office were knowledgeable and professional. As a business owner i appreciate such good sevice from all ends The sales manager, salesman, and finance office were knowledgeable and professional. As a business owner i appreciate such good sevice from all ends of sale. I highly recommend this dealership and want to thank Franklin Ford for their professional service and knowledge of the f350 i purchased. More
by NAH
June 16, 2022
They really went above and beyond to make things go right. Things are really tough on dealers these days so I really appreciate them going out of their way. right. Things are really tough on dealers these days so I really appreciate them going out of their way. More
by bthumper79
Employees Worked With
