Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Franklin Ford
Franklin, MA
272 Reviews
Franklin Ford has been family owned since 2002. We are members of Franklin’s Downtown Partnership and proud sponsors of the local high school cheerleading team and basketball tournament. Conveniently located on Route 140 on King Street in historic Franklin, MA.
We believe buying a vehicle should feel personal, honest, and stress-free. At Franklin Ford, you’re treated like a neighbor not a number.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 272 reviews
Verified Customer
June 09, 2026
Timely and good communication Work done as expected Would recommend going back again for other services recommend going back again for other services More
by Wjsun7
June 09, 2026
Very polite and well informed He greeted me very graciously. Very knowledgeable about the Maverick and the various recalls. Was a pleasant pleasure to work with. I'd say increase his pay by $5.00 an graciously. Very knowledgeable about the Maverick and the various recalls. Was a pleasant pleasure to work with. I'd say increase his pay by $5.00 an hour or $200 bucks a week. Ford needs more people like him More
by Jfmulcahyiii
Employees Worked With
Mr Lembo
June 08, 2026
We have always been treated with respect and patience. Our Questions are answered promptly. Everyone is friendly and helpful. Franklin Ford is our dealership and we have been customers for over 20 years. Our Questions are answered promptly. Everyone is friendly and helpful. Franklin Ford is our dealership and we have been customers for over 20 years. More
by KPUZAS
Employees Worked With
Mike Shipley
June 07, 2026
The appointment was made really quick to do the work for one thing I was amazed. And the work was completed in the morning in about an hour, which was great. I really satisfied thank you. one thing I was amazed. And the work was completed in the morning in about an hour, which was great. I really satisfied thank you. More
by REHUBERT
Employees Worked With
Mike
June 07, 2026
Excellent service. Thanks! Don't get pushy with the survey. I am very happy geothermal Franklin ford. Thanks! Don't get pushy with the survey. I am very happy geothermal Franklin ford. More
by jabbruzzese
June 06, 2026
Personable, knowledgeable service team made for a fine experience Friendly staff throughout establishment makes for a more enjoyable visit while waiting for vehicle experience Friendly staff throughout establishment makes for a more enjoyable visit while waiting for vehicle More
by LOUSOUSA
June 06, 2026
The service team is always professional and equally helpful. They day in touch and keep you updated. helpful. They day in touch and keep you updated. More
by guest.ryan
June 05, 2026
Sergey is polite and easy to talk with. He also made sure everything was done in a timely manner. I felt very relaxed and at ease when purchasing my new car. I am very happy with my new Ran He also made sure everything was done in a timely manner. I felt very relaxed and at ease when purchasing my new car. I am very happy with my new Ranger. More
by MANDERSON46
