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Franklin Ford
Franklin, MA
303 Reviews
Franklin Ford has been family owned since 2002. We are members of Franklin’s Downtown Partnership and proud sponsors of the local high school cheerleading team and basketball tournament. Conveniently located on Route 140 on King Street in historic Franklin, MA.
We believe buying a vehicle should feel personal, honest, and stress-free. At Franklin Ford, you’re treated like a neighbor not a number.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 303 reviews
July 03, 2023
Friendly , competent staff. Never had a single bad experience with them. Buy all my vehicles here Never had a single bad experience with them. Buy all my vehicles here More
by marcgog
Employees Worked With
July 01, 2023
Smaller dealer with great staff that are responsive and easy to work with. You won’t find this kind of tailored made attention at a bigger dealership. easy to work with. You won’t find this kind of tailored made attention at a bigger dealership. More
by Evan R.
Employees Worked With
Brian, Manny and Ian
June 19, 2023
Eric Langmead was my sales man. He was great. When the Maverick ordering opened last year he called me up and got my order in. He was great about keeping me informed throughout the He was great. When the Maverick ordering opened last year he called me up and got my order in. He was great about keeping me informed throughout the process. When the truck came in they were awesome! Extremely helpful. George Carr was also very helpful through purchasing and ordering process. Highly recommend these guys. Straight shooters. More
by aterrell
Employees Worked With
Eric Langmead
June 15, 2023
Quality service done promptly at a fair price. Easy to schedule with helpful and friendly people. Easy to schedule with helpful and friendly people. More
by rodtaft
Employees Worked With
June 14, 2023
We purchased a new truck entirely online and with many phone calls and text messages. It’s the exact truck we searched for for months. Brian M. and Manny made the process as smooth as it could be given th phone calls and text messages. It’s the exact truck we searched for for months. Brian M. and Manny made the process as smooth as it could be given the technology and licensing process. We drove 758 miles from NC to MA to pick it up and just arrived home today. Start to finish it was almost 2 weeks but we couldn’t be happier. More
by bcframer
Employees Worked With
Brian Mulvaney
May 31, 2023
We just bought a new Maverick from Franklin Ford. Dave was our salesperson and he was awesome to deal with. I would 100% recommend them ! Thank you for making purchasing a new vehicle a great experi Dave was our salesperson and he was awesome to deal with. I would 100% recommend them ! Thank you for making purchasing a new vehicle a great experience ! More
by kboutin0415
Employees Worked With
Dave R, Ian
May 27, 2023
Great dealership. Never once felt pressured to buy. I was warmly greeted, given time alone to look over inventory, presented with keys to road test. Very little haggli Never once felt pressured to buy. I was warmly greeted, given time alone to look over inventory, presented with keys to road test. Very little haggling once I found a truck I was interested in. Sale went smoothly, finance guy, George was kind, not pushy on add ons. Couldn't be happier. More
by coachrick
May 26, 2023
Excellent service. Went in to make an appt for oil change, and changed it right away. Buy our cars from Franklin Ford. Went in to make an appt for oil change, and changed it right away. Buy our cars from Franklin Ford. More
by Dianebedell5
Employees Worked With
May 18, 2023
Excellent service! I can’t say enough about how well I was treated at this dealership. Would 100% recommend to anyone. Buy your car here! I can’t say enough about how well I was treated at this dealership. Would 100% recommend to anyone. Buy your car here! More
by Pamela.mckie
Employees Worked With
Sergey
May 09, 2023
Everyone was helpful especially Ken. He explained all the details of the the service available He explained all the details of the the service available More
by Me.farrell
Employees Worked With
