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Franklin Ford
Franklin, MA
250 Reviews
Franklin Ford has been family owned since 2002. We are members of Franklin’s Downtown Partnership and proud sponsors of the local high school cheerleading team and basketball tournament. Conveniently located on Route 140 on King Street in historic Franklin, MA.
We believe buying a vehicle should feel personal, honest, and stress-free. At Franklin Ford, you’re treated like a neighbor not a number.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 250 reviews
October 20, 2021
Very friendly staff. My car was taken in at the scheduled time and returned again right on the time that I was quoted. Very pleasant experience. time and returned again right on the time that I was quoted. Very pleasant experience. More
by vz134
Employees Worked With
October 10, 2021
Franklin Ford us the only dealership I have been comfortable going too. They are knowledgeable and friendly. They really listen to what I’m saying. When we are talking about my car, no one interrupt comfortable going too. They are knowledgeable and friendly. They really listen to what I’m saying. When we are talking about my car, no one interrupts. My car is returned to me with all updates and and maintenance completed correctly. And the dealership is kept spotless. More
by Jfsutherland
October 05, 2021
I went in with a good idea of what I wanted and the team at franklin ford was extremely helpful in getting my order together, submitted, financed and delivered. I could not have been happier with my experie at franklin ford was extremely helpful in getting my order together, submitted, financed and delivered. I could not have been happier with my experience and my new truck. More
by mikemaverick
Employees Worked With
September 30, 2021
The personnel at the dealership were very friendly and knowledgeable. Service was performed in a timely manner. A plus was that my payment was covered by my Ford rewards points. knowledgeable. Service was performed in a timely manner. A plus was that my payment was covered by my Ford rewards points. More
by Rtv333
Employees Worked With
Name not known
September 29, 2021
Service was great and quick. Very professional and courteous. I use them for all my needs. courteous. I use them for all my needs. More
by John
Employees Worked With
September 08, 2021
We would never shop any other Ford dealer now that we bought our Bronco here. Great guys that go above and beyond for their customers!! bought our Bronco here. Great guys that go above and beyond for their customers!! More
by kwinter424
Employees Worked With
September 02, 2021
Excellent service and excellent people to work with in service department ..The best customer service !!!! I have only had work done by Dave or Mike in Service and couldn't be happier. service department ..The best customer service !!!! I have only had work done by Dave or Mike in Service and couldn't be happier. More
by cjanz29
Employees Worked With
Dave & Mike in Service
August 31, 2021
You want a great deal and great service and people who care? Franklin Ford is the place. Sergei is a down to earth sales person who knows his stuff and is not high pressure. care? Franklin Ford is the place. Sergei is a down to earth sales person who knows his stuff and is not high pressure. More
by uscmdy
August 21, 2021
Service was completed within time frame given and service department was very helpful and friendly. I will definitely be back for any of my vehicles needs! department was very helpful and friendly. I will definitely be back for any of my vehicles needs! More
by Ron
Employees Worked With
